Director Field Service Operations - West Region

Sunbelt Solomon; Riverside (CA); On-site; USD 150,000 - 230,000; Full time

Job summary

Sunbelt Solomon in Riverside, CA, invites a Director of Field Service Operations to lead the strategic and operational direction of L/M/HV services across a regional footprint, owning safety, quality, and financial results. The role emphasizes disciplined project management, seasoned leadership, and strong customer focus.

This onsite position requires about 40% travel within the region; you'll steer service strategy, expand offerings, and mentor a diverse team while ensuring projects are

Qualifications

• Bachelor's degree in engineering, Business, or related field; MBA preferred.
• 10+ years in Field Services, Power Systems, or Industrial Services with P&L ownership.
• Strong financial acumen with budgeting, forecasting, pricing, and cost control.
• Proven leadership of multi-site service operations and field teams.
• Travel 25-40% to support operations and engagements.
• Experience with Salesforce and analytics platforms.

Responsibilities

• Define and execute the service strategy with regional objectives.
• Lead growth plans for aftermarket services and lifecycle contracts.
• Own the service P&L and manage margins and costs.
• Oversee safe, high-quality service delivery and customer satisfaction.
• Drive standardization and continuous improvement across field operations.
• Collaborate with HR for workforce planning and development.

Skills

NETA Certification

OSHA Certification

Executive Presence

Change Leadership

Process Improvement

Education

Bachelor's degree in engineering, Business, or related field (MBA preferred)

Tools

Salesforce

Project Management Tools

Business Analytics Platforms

Job description

Director Field Service Operations will lead and execute the strategic and operational direction of the L/M/HV services business across a regional footprint, with clear ownership for safety performance, quality execution, financial delivery, and disciplined project management. This leader is responsible for P&L results, team leadership, and customer satisfaction across aftermarket services, lifecycle programs, and project execution in the regional area. The role is central to driving growth, strengthening operational controls, developing talent, and ensuring field work is planned, executed, and closed out with strong safety, quality, cost, and schedule discipline.

onsite position based out of our Field Service Corporate Office in Riverside, CA. The position requires approximately 40% travel throughout the assigned region to support operations, customers, field teams, and business development initiatives.

Strategic & Financial Leadership

• Define and execute the service strategy for M/HV products in alignment with regional and corporate objectives.
• Develop and lead growth plans for aftermarket services, engineering solutions, and lifecycle contracts.
• Expand and evolve service offerings (e.g., retrofits, upgrades, and maintenance agreements).
• Ownership of the service P&L for the M/HV segment, including revenue, margin, cost controls, and EBITDA for the defined area.
• Work collaboratively with the President to focus on pricing strategy, cost management, margin optimization, and budget planning for the region.

Operational Excellence

• Oversee delivery of safe, high-quality services across all active projects and accounts, while delighting the customer.
• Leverage operational tools (Salesforce, Power BI, etc.) to track KPIs and drive data-informed decisions.
• Ensure efficient use of internal labor and subcontractors, oversee backlog management, inventory, receivables, and timely project execution.
• Drive standardization, continuous improvement, and best practice across field operations.

Team Leadership

• Lead, engage and motivate a diverse, multi-disciplinary team including Managers, PMs, Supervisors, Engineers, and Field Technicians.
• Champion a culture focused on safety, quality, accountability, and excellence in customer service delivery through our core values.
• Develop and mentor leadership and technical talent, with a focus on building a NETA certified workforce.
• Ensure all work is performed in accordance with health and safety requirements and in compliance with state and federal regulations.
• Partner with HR and Talent Acquisition on workforce planning, hiring strategies, and technical development programs.

Customer & Commercial Engagement

• Support President on strategic customer accounts; manage escalations and ensure satisfaction.
• Drive alignment between operations and sales to deliver on service bookings, upsell/cross-sell opportunities, and long-term agreements.
• Actively support the development of complex bids, proposals, and emergency response strategies.
• Participate in customer site visits and strategic planning meetings for projects.

• Bachelor's degree in engineering, Business, or related field (MBA preferred).
• 10+ years in Field Services, Power Systems, or Industrial Services with direct P&L ownership.
• Strong financial acumen and demonstrated experience managing a full P&L, including budgeting, forecasting, pricing, margin improvement, cost control, and working capital performance.
• Proven leadership of multi-site service operations and technical field teams.
• Strong understanding of M/HV systems, NETA testing requirements, and utility/industrial service environments.
• Experience with Salesforce, project management tools, and business analytics platforms.
• Ability to travel 25-40% to support operations, team development, and customer engagement.

Preferred Certifications & Skills:

• NETA Certification or strong familiarity with NETA testing protocols.
• OSHA, NFPA 70E, or similar safety compliance certifications.
• Strong interpersonal skills and executive presence.
• Change leadership and process improvement (Lean/Six Sigma a plus).