Field Service Manager

Prolec-GE Waukesha, Inc; Waukesha (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Prolec-GE Waukesha, Inc. is seeking an experienced Field Service Manager to lead a regional service team that supports power transformers within electric substation systems.

This leadership role focuses on operational performance, financial results, project execution, staffing, safety, and customer satisfaction across a defined region. The ideal candidate will bring strong business and technical acumen, a passion for developing teams, and a track record of delivering exceptional service

Qualifications

• Experience leading field service teams in electrical/utility services.
• Experience managing budgets, forecasts, and metrics.
• Strong leadership, organizational, and business management skills.

Responsibilities

• Manage regional profit and loss performance, forecasting, budgeting, and capital planning.
• Lead and develop field service professionals, including hiring, training and certification, performance management, and talent development.
• Oversee execution of service projects, including scheduling, subcontractor management, procurement, contract administration, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Project site supervision when required.
• Review field testing data and approve final project reports before customer delivery.
• Support sales efforts through customer relationship development, quoting, scope reviews, job walks, and technical presentations.
• Drive continuous improvement initiatives focused on safety, operational efficiency, quality, and customer satisfaction.

Skills

Leadership

Budgeting

Project management

Customer communication

Safety compliance

Staff development

Education

Bachelor's degree in Engineering

Bachelor's degree with demonstrated ability to apply and communicate technical concepts

Job description

Region: West
Travel: Approximately 30%
FLSA Status: Exempt

We are seeking an experienced Field Service Manager to lead a regional service team supporting power transformers within electric substation systems. This leadership role is responsible for managing operational performance, financial results, project execution, staffing, team development, safety, and customer satisfaction across a defined region. The ideal candidate brings strong business and financial acumen, technical expertise, and a passion for developing teams while delivering exceptional service outcomes.

What You’ll Do

• Manage regional profit and loss performance, forecasting, budgeting, and capital planning.
• Lead and develop a team of field service professionals, including hiring, training and certification, performance management, and talent development.
• Oversee execution of service projects, including scheduling, subcontractor management, procurement, contract administration, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Project site supervision when required.
• Review field testing data and approve final project reports before customer delivery.
• Support sales efforts through customer relationship development, quoting, scope reviews, job walks, and technical presentations.
• Drive continuous improvement initiatives focused on safety, operational efficiency, quality, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, or a bachelor's degree with demonstrated ability to apply and communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers.
• Strong leadership, organizational, and business management skills.
• Experience managing budgets, forecasts, and operational performance metrics.

Preferred Qualifications

• Familiarity with sales techniques, marketing concepts, and business development activities.
• Knowledge of DOT and OSHA regulations.

Working Environment

• Office-based and field-based work, including customer sites and manufacturing facilities.
• Approximately 30% travel required.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.