Field Service Manager

Prolec-GE Waukesha, Inc; Goldsboro (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Prolec-GE Waukesha, Inc. is seeking an experienced Field Service Manager to lead a regional service team focused on power transformers within electric substation systems.

You will manage operational performance, financial results, project execution, staffing, and customer satisfaction across the region. The role requires strong business acumen, technical expertise, and a passion for developing teams while delivering excellent service outcomes.

Qualifications

• Bachelor's degree in Engineering or related field with ability to apply and communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers.
• Strong leadership, organizational and business management skills.
• Experience managing budgets, forecasts, and performance metrics.

Responsibilities

• Lead regional profit and loss performance, forecasting, budgeting, and capital planning.
• Develop and manage a field service team including hiring, training, and certification.
• Oversee execution of service projects: scheduling, subcontractors, procurement, contracts, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Supervise projects at job sites as needed.
• Review field testing data and approve final project reports for customers.
• Support sales through customer relationships, quotes, scope reviews, and technical presentations.
• Drive continuous improvement in safety, efficiency, quality, and customer satisfaction.

Skills

Leadership

Budgeting & forecasting

Project management

Communication

Education

Bachelor's degree in Engineering

Job description

Region: West
Travel: Approximately 30%
FLSA Status: Exempt

We are seeking an experienced Field Service Manager to lead a regional service team supporting power transformers within electric substation systems. This leadership role is responsible for managing operational performance, financial results, project execution, staffing, team development, safety, and customer satisfaction across a defined region. The ideal candidate brings strong business and financial acumen, technical expertise, and a passion for developing teams while delivering exceptional service outcomes.

What You’ll Do

• Manage regional profit and loss performance, forecasting, budgeting, and capital planning.
• Lead and develop a team of field service professionals, including hiring, training and certification, performance management, and talent development.
• Oversee execution of service projects, including scheduling, subcontractor management, procurement, contract administration, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Project site supervision when required.
• Review field testing data and approve final project reports before customer delivery.
• Support sales efforts through customer relationship development, quoting, scope reviews, job walks, and technical presentations.
• Drive continuous improvement initiatives focused on safety, operational efficiency, quality, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, or a bachelor's degree with demonstrated ability to apply and communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers.
• Strong leadership, organizational, and business management skills.
• Experience managing budgets, forecasts, and operational performance metrics.

Preferred Qualifications

• Familiarity with sales techniques, marketing concepts, and business development activities.
• Knowledge of DOT and OSHA regulations.

Working Environment

• Office-based and field-based work, including customer sites and manufacturing facilities.
• Approximately 30% travel required.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.