Regional Field Services Leader

Beacon Hill; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

Beacon Hill is seeking a Regional Service Manager to oversee field service and contract technical roles in assigned regions. You will ensure KPI, SLA, and NPS targets are met and lead planning for new service contract installations while coordinating field support activities.

You will also develop customer service options as needed and manage cross-functional program delivery. The role emphasizes people leadership, budget monitoring, and collaboration with sales, back-office, and vendors to

Qualifications

• Experience leading field-based technical services teams.
• Strong budgeting and cost-control capabilities.
• Proven ability to train, coach and develop staff.
• Ability to coordinate across multiple departments and vendors.
• Customer-focused approach with KPI/SLA/NPS accountability.

Responsibilities

• Manage field-based technical services employees and mentor staff.
• Plan and direct new service contract installations and field support activities.
• Prepare and present customer service options on request.
• Monitor KPIs, SLAs, and NPS to meet goals set by leadership.
• Collaborate with back-office and distribution teams to optimize inventory and uptime.

Skills

People leadership

Field service management

Budget management

Cross-functional collaboration

Performance coaching

Job description

Beacon Hill is seeking a Regional Service Manager to oversee field service and contract technical roles in assigned regions. You will ensure KPI, SLA, and NPS targets are met and lead planning for new service contract installations while coordinating field support activities.

You will also develop customer service options as needed and manage cross-functional program delivery. The role emphasizes people leadership, budget monitoring, and collaboration with sales, back-office, and vendors to