Regional Field Service & Merchandising Specialist

Novo Distribution Llc; Southgate (MI); On-site; USD 27,000 - 38,000; Full time

Job summary

Novo Distribution Llc seeks a Regional Service Representative to provide full store service, stocking and program resets, traveling to Lowe's stores in the region as needed. The role reports to the Area Manager and supports merchandising, audits, and customer needs.

Primary duties include coordinating with store personnel, training staff on Novo products, analyzing product performance, and managing expenses per policy. Occasional events and administrative tasks are also part of the role.

Qualifications

• Ability to successfully communicate verbally and in written form with employees and various levels of management.
• Solid organization and time management skills.
• Ability to work independently, make accurate decisions, and analyze risk, while adhering to deadlines.
• Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Responsibilities

• Fills-in in various roles/responsibilities within a geographic region as directed by Area Manager.
• Reviews store merchandising and inventory, prepares culling and writing credits for damaged or defective products.
• Conducts store audits and takes the necessary action to correct deficiencies and notify customers of changes needed in their inventory systems. Recommends new products when appropriate, addressing customer concerns and needs.
• Ensures point-of-purchase materials and literature are updated and in place.
• Build and foster strong relationships with home center store management and employees. Provide training and technical direction to store personnel on Novo products and services.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommend changes when appropriate.
• Performs reset activities under the guidance of NHC Store Planning team.
• Assist Area Manager with administrative duties, scheduling and/or interviewing for various roles as required.
• Participate in special events for customers (i.e., Grand Openings, Contractor Days, product knowledge training, etc.), as requested.
• Manages all expenses per corporate policies and procedures.
• Performs other duties as assigned.

Job description

Novo Distribution Llc seeks a Regional Service Representative to provide full store service, stocking and program resets, traveling to Lowe's stores in the region as needed. The role reports to the Area Manager and supports merchandising, audits, and customer needs.

Primary duties include coordinating with store personnel, training staff on Novo products, analyzing product performance, and managing expenses per policy. Occasional events and administrative tasks are also part of the role.