Regional Field Ops Leader, PUS

Jumia; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Entrepreneurial environment

Impact in building African e-commerce

Strong professional and dynamic team

Growth and leadership training

Job summary

Jumia is seeking a field-based Logistics Operations Specialist to oversee hub and agency visits, ensure SOP compliance, monitor remittance from 3PLs, and drive loss reduction across first and last mile. You will lead improvements in E2E speed indicators, support training, and collaborate with PUS teams.

Frequent travel (about 80%) is required; this role offers a unique chance to shape pan-African logistics scale-up from the field.

Qualifications

• Experience in managing logistics operations, retail, or distribution networks.
• Strong data analysis capability and KPI-driven mindset.
• Irreproachable integrity and rigorous financial monitoring.
• Excellent communicator able to train and mobilize diverse teams.
• Field-based role requiring frequent travel (about 80%).

Responsibilities

• Field Control: visit hubs/agencies to enforce SOPs and improve PUS audit scores.
• Remittance Management: track amounts due from 3PLs and recover funds.
• Payment Digitalization: drive migration to Mobile Money and Jumia Post Pay.
• Loss Reduction: reduce losses and improve package integrity across 1st/Last Mile.
• End-to-End Optimization: improve Buyer E2E, E2E Forward, and Last Mile metrics.
• Success Rate: hit Post Paid Closed Success Rate targets.
• Action Plans: analyze data and implement improvements in underperforming agencies.
• Skills Development: train PUS teams from investigations and feedback.
• DSAT Improvement: ensure seamless customer experience from reception to delivery.
• Coaching: support field managers to strengthen operations leadership.
• Prospecting: participate in selecting new strategic partners.
• Commissioning: oversee installation and launch of new agencies.

Skills

Logistics operations

Data analysis

Integrity

Communication

Mobility

Job description

Jumia is seeking a field-based Logistics Operations Specialist to oversee hub and agency visits, ensure SOP compliance, monitor remittance from 3PLs, and drive loss reduction across first and last mile. You will lead improvements in E2E speed indicators, support training, and collaborate with PUS teams.

Frequent travel (about 80%) is required; this role offers a unique chance to shape pan-African logistics scale-up from the field.