Regional Field Operations Leader - Human Services

Energy Jobline ZR; Canton (OH); Vor Ort; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

Energy Jobline ZR is seeking an Area Operations Manager to provide field-based leadership across multiple residential and community-based programs. The role focuses on operational performance, quality of services, regulatory compliance, staffing, and client outcomes in a defined market.

The successful candidate will travel regularly, oversee site visits, manage staffing and documentation, and collaborate with clinical, quality, HR, and finance teams to drive improvements and ensure

Qualifikationen

• 3–5+ years of progressive leadership or supervisory experience in human services.
• Experience leading teams across multiple locations, programs, or service sites.
• Working knowledge of person-centered planning and service delivery.
• Experience with regulatory surveys, audits, inspections, or compliance requirements.
• Strong communication, leadership, coaching, and relationship-building skills.
• Ability to work independently in a field-based environment and make sound operational decisions.
• Proficiency with Microsoft Office or comparable business systems.

Aufgaben

• Provide operational oversight and leadership across multiple residential and community-based programs.
• Conduct regular site visits to evaluate service quality, safety, staffing, documentation, and compliance.
• Partner with local leadership and direct-care teams to ensure person-centered plans and service expectations are consistently implemented.
• Lead staffing efforts, including recruiting, interviewing, onboarding, training, scheduling, and workforce planning.
• Monitor staffing levels, overtime, employee performance, and required credentials.
• Identify operational risks early and develop corrective actions to prevent service disruption.
• Partner with clinical, quality, HR, finance, and other departments to resolve issues and improve performance.
• Oversee incident reporting, investigations, documentation, and follow-up.
• Maintain readiness for regulatory surveys, audits, and inspections and assist with plans of correction when needed.
• Monitor service utilization and authorization needs and coordinate appropriate follow-up.
• Support client transitions, admissions, moves, and other changes in services.
• Maintain effective relationships with families, guardians, service coordinators, healthcare providers, and other stakeholders.
• Ensure required documentation is accurate, timely, and compliant with applicable requirements.
• Promote a culture of accountability, quality, safety, and person-centered service.

Kenntnisse

Leadership experience

Communication skills

Travel

Ausbildung

Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Nursing, or related field

Jobbeschreibung

Energy Jobline ZR is seeking an Area Operations Manager to provide field-based leadership across multiple residential and community-based programs. The role focuses on operational performance, quality of services, regulatory compliance, staffing, and client outcomes in a defined market.

The successful candidate will travel regularly, oversee site visits, manage staffing and documentation, and collaborate with clinical, quality, HR, and finance teams to drive improvements and ensure