Regional Field Operations Director – Drive Store Excellence

Event Network, LLC; Chicago (IL); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Profit sharing

Employee discounts

Job summary

Event Network, LLC is seeking a Regional Director, Field Operations to provide leadership and operational oversight for an assigned region across multiple stores. You will drive store performance, EBITDA, payroll, and guest experience while coaching Store Leaders and ensuring consistency with company priorities.

Travel 40–60% within the region, flexible schedule including evenings and weekends, and residence within the regional market are required; the role emphasizes cross-functional

Qualifications

• 7–10 years of progressive multi-unit leadership experience in retail, hospitality, attractions, field operations, or a related environment.
• Demonstrated experience leading and developing leaders across multiple locations.
• Experience managing financial and operational performance, including sales, labor, expenses, inventory, and profitability.
• Experience with performance management, talent development, and succession planning.
• Strong business judgment, analytical skills, communication skills, and ability to translate strategy into execution.
• Ability to work effectively in a matrixed, cross-functional, and partner-oriented environment.
• Demonstrated ability to lead change and manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Store Leaders across multiple locations, including performance management, talent development, succession planning, and recognition.
• Translate company and business priorities into clear regional plans, expectations, and consistent store execution.
• Maintain regular in-person field presence to assess performance, coach leaders, resolve barriers, and reinforce operational and guest-service standards.
• Own regional performance against sales, EBITDA, payroll, labor productivity, controllable expenses, inventory, shrink, and other key performance indicators.
• Analyze business trends and store results and develop action plans to improve performance, profitability, and operational effectiveness.
• Ensure compliance with company policies and operating standards related to safety, cash handling, inventory, visual presentation, labor management, and guest service.
• Oversee regional readiness and execution for new store openings, remodels, closures, seasonal peaks, and other major business initiatives.
• Partner with People Services and other support teams on recruiting, onboarding, development, workforce planning, and succession.
• Collaborate with Platform Leaders and cross-functional teams, including Merchandising, Finance, Asset Management, Loss Prevention, Business Analytics, and IT.
• Build effective relationships with business partners and local stakeholders and support timely resolution of operational issues.
• Lead organizational and operational change by communicating expectations, addressing barriers, monitoring adoption, and reinforcing new ways of working.
• Where applicable, ensure food-and-beverage operations comply with applicable food-safety, sanitation, certification, and regulatory requirements.
• Perform other job-related duties as assigned.

Skills

Leadership

Multi-unit management

Financial acumen

Performance mgmt

Communication

Education

Bachelor's degree

Job description

Event Network, LLC is seeking a Regional Director, Field Operations to provide leadership and operational oversight for an assigned region across multiple stores. You will drive store performance, EBITDA, payroll, and guest experience while coaching Store Leaders and ensuring consistency with company priorities.

Travel 40–60% within the region, flexible schedule including evenings and weekends, and residence within the regional market are required; the role emphasizes cross-functional