Regional Director, Field Operations: Lead & Elevate Stores

Event Network, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Event Network, Inc. is seeking a Regional Director, Field Operations to lead and oversee performance across multiple stores in the Orlando region.

You will coach Store Leaders, translate strategic priorities into regional plans, and ensure execution of safety, guest service, and financial targets. You will travel regularly (40-60%) to sites, drive profitability, manage payroll and expenses, and partner with cross-functional teams to implement changes and growth opportunities while maintaining

Qualifications

• 7-10 years of progressive multi-unit leadership experience in retail, hospitality, attractions, field operations, or a related environment.
• Demonstrated experience leading and developing leaders across multiple locations.
• Experience managing financial and operational performance, including sales, labor, expenses, inventory, and profitability.
• Experience with performance management, talent development, and succession planning.
• Strong business judgment, analytical skills, communication skills, and ability to translate strategy into execution.
• Ability to work effectively in a matrixed, cross-functional, and partner-oriented environment.
• Demonstrated ability to lead change and manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Store Leaders across multiple locations, including performance management, talent development, succession planning, and recognition.
• Translate company and business priorities into clear regional plans, expectations, and consistent store execution.
• Maintain regular in-person field presence to assess performance, coach leaders, resolve barriers, and reinforce operational and guest-service standards.
• Own regional performance against sales, EBITDA, payroll, labor productivity, controllable expenses, inventory, shrink, and other key performance indicators.
• Analyze business trends and store results and develop action plans to improve performance, profitability, and operational effectiveness.
• Ensure compliance with company policies and operating standards related to safety, cash handling, inventory, visual presentation, labor management, and guest service.
• Oversee regional readiness and execution for new store openings, remodels, closures, seasonal peaks, and other major business initiatives.
• Partner with People Services and other support teams on recruiting, onboarding, development, workforce planning, and succession.
• Collaborate with Platform Leaders and cross-functional teams, including Merchandising, Finance, Asset Management, Loss Prevention, Business Analytics, and IT.
• Build effective relationships with business partners and local stakeholders and support timely resolution of operational issues.
• Lead organizational and operational change by communicating expectations, addressing barriers, monitoring adoption, and reinforcing new ways of working.
• Where applicable, ensure food-and-beverage operations comply with applicable food-safety, sanitation, certification, and regulatory requirements.
• Perform other job-related duties as assigned.

Skills

Multi-unit leadership

Retail leadership

Financial performance management

People development

Change management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Event Network, Inc. is seeking a Regional Director, Field Operations to lead and oversee performance across multiple stores in the Orlando region.

You will coach Store Leaders, translate strategic priorities into regional plans, and ensure execution of safety, guest service, and financial targets. You will travel regularly (40-60%) to sites, drive profitability, manage payroll and expenses, and partner with cross-functional teams to implement changes and growth opportunities while maintaining