Regional Director, Field Ops & Store Leadership

Event Network, LLC; Orlando (FL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) retirement plan

Paid time off

Profit sharing bonus

Employee discounts

Job summary

The Regional Director, Field Operations at Event Network, LLC provides leadership and operational oversight for an assigned region. You will coach Store Leaders, translate priorities into regional plans, and maintain hands-on field presence to ensure guest experience and standards.

You will own regional performance against sales, EBITDA, payroll, and other KPIs, analyze trends, and partner with cross-functional teams to drive profitability and operational excellence across multiple locations.

Qualifications

• 7–10 years of progressive multi-unit leadership experience in retail, hospitality, attractions, field operations, or a related environment.
• Experience leading and developing leaders across multiple locations.
• Experience managing financial and operational performance, including sales, labor, expenses, inventory, and profitability.
• Experience with performance management, talent development, and succession planning.
• Strong business judgment, analytical skills, communication skills, and ability to translate strategy into execution.

Responsibilities

• Lead, coach, and develop Store Leaders across multiple locations, including performance management, talent development, succession planning, and recognition.
• Translate company and business priorities into clear regional plans, expectations, and consistent store execution.
• Maintain regular in-person field presence to assess performance, coach leaders, resolve barriers, and reinforce operational and guest-service standards.
• Own regional performance against sales, EBITDA, payroll, labor productivity, controllable expenses, inventory, shrink, and other key performance indicators.
• Analyze business trends and store results and develop action plans to improve performance, profitability, and operational effectiveness.
• Ensure compliance with company policies and operating standards related to safety, cash handling, inventory, visual presentation, labor management, and guest service.
• Oversee regional readiness and execution for new store openings, remodels, closures, seasonal peaks, and other major business initiatives.
• Partner with People Services and other support teams on recruiting, onboarding, development, workforce planning, and succession.
• Collaborate with Platform Leaders and cross-functional teams, including Merchandising, Finance, Asset Management, Loss Prevention, Business Analytics, and IT.
• Build effective relationships with business partners and local stakeholders and support timely resolution of operational issues.
• Lead organizational and operational change by communicating expectations, addressing barriers, monitoring adoption, and reinforcing new ways of working.
• Where applicable, ensure food-and-beverage operations comply with applicable food-safety, sanitation, certification, and regulatory requirements.
• Perform other job-related duties as assigned.

Skills

Multi-unit leadership

Developing leaders

Financial performance

Operational performance

Performance management

Communication

Matrixed environment

Change leadership

Education

Bachelor's degree

Job description

The Regional Director, Field Operations at Event Network, LLC provides leadership and operational oversight for an assigned region. You will coach Store Leaders, translate priorities into regional plans, and maintain hands-on field presence to ensure guest experience and standards.

You will own regional performance against sales, EBITDA, payroll, and other KPIs, analyze trends, and partner with cross-functional teams to drive profitability and operational excellence across multiple locations.