Regional Fiber Field Service Lead | Growth & Leadership

Wire 3 LLC; Jacksonville (FL); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

PTO 120 hours after probation

Sick leave

6 major holidays off

401(k) plan with company match

Résumé du poste

Wire 3 LLC is seeking a Regional Field Service Team Lead in Jacksonville, FL to guide Fiber Field Technicians in delivering high-quality fiber installations and repairs. You will ensure safety compliance, SLA performance, and excellent customer experiences across an assigned region.

The role combines hands-on technical leadership with operational oversight, including coordinating with dispatch and leadership to optimize routing, performance metrics, and service delivery standards.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 5+ years of telecommunications field experience, preferably in fiber optic services.
• 1–3+ years in a field leadership or senior technician role.
• Experience in ISP, telecom, utilities, or related service-based industry preferred.

Responsabilités

• Lead, coach, and motivate Fiber Field Technicians to meet productivity, quality, and safety goals.
• Hire, onboard, train, and retain a high-performing field service team.
• Conduct regular ride-alongs, field audits, performance reviews, and one-on-ones.
• Provide hands-on coaching in fiber installation, troubleshooting, and customer interaction best practices.
• Oversee daily field operations for residential and commercial fiber installations, disconnects, and trouble calls.
• Ensure adherence to SLAs, first-time fix rate targets, and installation quality standards.
• Monitor service documentation accuracy, including work orders, signal readings, and job closeout notes.
• Support emergency outage response and service restoration efforts.

Connaissances

Leadership

Field team development

Fiber troubleshooting

FTTH deployments

GPON/XGS-PON

OTDR

Power meters

Installation standards

Performance metrics

Communication

Organization

Formation

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Outils

OTDR

Power meters

Fiber testing tools

GPON/XGS-PON equipment

Description du poste

Wire 3 LLC is seeking a Regional Field Service Team Lead in Jacksonville, FL to guide Fiber Field Technicians in delivering high-quality fiber installations and repairs. You will ensure safety compliance, SLA performance, and excellent customer experiences across an assigned region.

The role combines hands-on technical leadership with operational oversight, including coordinating with dispatch and leadership to optimize routing, performance metrics, and service delivery standards.