Regional Fiber Field Service Lead

Wire3; Macon (GA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Career growth

Learning & development

PTO after probation

Sick leave

Holidays

401(k) match

Job summary

Wire 3 seeks a Regional Field Service Team Lead in Macon, GA, to guide field technicians in delivering top‑tier fiber installations, service repairs, and customer experiences. This role blends hands‑on technical leadership with operational oversight and safety accountability.

You will escalate complex issues, support outage response, and ensure installation and repair standards meet Wire 3 quality commitments. Strong collaboration across teams is essential.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Fiber certification (ETA, FOA, or equivalent) preferred.

Responsibilities

• Lead, coach, and motivate Fiber Field Technicians to meet productivity, quality, and safety goals.
• Hire, onboard, train, and retain a high‑performing field service team.
• Conduct regular ride‑along, field audits, performance reviews, and one‑on‑ones.
• Provide hands‑on coaching in fiber installation, troubleshooting, and customer interaction best practices.
• Foster a culture of accountability, safety, teamwork, and customer‑first service.
• Oversee daily field operations for residential and commercial fiber installations, disconnects, and trouble calls.
• Ensure adherence to SLAs, first‑time fix rate targets, and installation quality standards.
• Partner with dispatch to optimize technician routing and workload distribution.
• Monitor service documentation accuracy, including work orders, signal readings, and job closeout notes.
• Track and manage vehicle readiness, tools, equipment, and technician inventory.
• Support emergency outage response and service restoration efforts as required.
• Serve as escalation point for complex fiber issues, including light level discrepancies, drop integrity, and premise wiring challenges.
• Support GPON/XGS‑PON network environments, including ONTs, OLTs, routers, and related equipment.
• Ensure proper installation standards for aerial and underground drops.
• Utilize fiber testing tools (OTDR, power meters) to troubleshoot and validate service quality.
• Collaborate with leadership to develop staffing plans and operational improvement strategies.
• Partner with Customer Service, Network Operations, Sales, and Construction teams to resolve systemic service issues.
• Advocate for the customer internally to ensure high‑quality service outcomes.
• Provide regular updates to regional leadership on team performance, risks, and improvement initiatives.

Skills

Leadership

Team leadership

Fiber optics

FTTH GPON

OTDR testing

Power meters

Installation standards

Performance metrics

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Job description

Wire 3 seeks a Regional Field Service Team Lead in Macon, GA, to guide field technicians in delivering top‑tier fiber installations, service repairs, and customer experiences. This role blends hands‑on technical leadership with operational oversight and safety accountability.

You will escalate complex issues, support outage response, and ensure installation and repair standards meet Wire 3 quality commitments. Strong collaboration across teams is essential.