Regional Fiber Field Service Lead - Growth & Impact

Wire3; Jacksonville (FL); Presencial; USD 62.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid premiums for medical, etc

PTO after 90-day probation

401(k) plan with company match

Descripción de la vacante

Wire 3 in Jacksonville is seeking a Regional Field Service Team Lead to guide our fiber field technicians in delivering installations, repairs, and customer experiences across an assigned region. The role blends hands-on technical leadership, daily operations oversight, and safety accountability to meet SLA targets.

You will hire, train, coach, and assess the team, coordinate with dispatch, and escalate complex issues to ensure quality, reliability, and customer satisfaction.

Formación

• 5+ years of telecommunications field experience, preferably in fiber optic services.
• 1–3+ years in a field leadership or senior technician role.
• Valid driver’s license with a clean driving record.
• Experience in ISP, telecom, utilities, or a related service-based industry preferred.
• Fiber certification is preferred.

Responsabilidades

• Lead, coach, and motivate Fiber Field Technicians to meet productivity, quality, and safety goals
• Hire, onboard, train, and retain a high-performing field service team
• Conduct regular ride-alongs, field audits, performance reviews, and one-on-ones
• Provide hands-on coaching in fiber installation, troubleshooting, and customer interaction best practices
• Oversee daily field operations for residential and commercial fiber installations, disconnects, and trouble calls
• Ensure adherence to SLAs, first-time fix rate targets, and installation quality standards
• Partner with dispatch to optimize technician routing and workload distribution
• Monitor service documentation accuracy, including work orders, signal readings, and job closeout notes
• Track and manage vehicle readiness, tools, equipment, and technician inventory
• Support emergency outage response and service restoration efforts as required
• Serve as escalation point for complex fiber issues, including light level discrepancies, drop integrity, and premise wiring challenges

Conocimientos

Leadership

Fiber expertise

OTDR testing

Installation standards

Performance metrics

Communication

Multi-tasking

Educación

High school diploma

Associate/Bachelor preferred

Fiber certification (ETA/FOA)

Descripción del empleo

Wire 3 in Jacksonville is seeking a Regional Field Service Team Lead to guide our fiber field technicians in delivering installations, repairs, and customer experiences across an assigned region. The role blends hands-on technical leadership, daily operations oversight, and safety accountability to meet SLA targets.

You will hire, train, coach, and assess the team, coordinate with dispatch, and escalate complex issues to ensure quality, reliability, and customer satisfaction.