Field Operations Leader, Fiber Network Deployments

Uniti Group; Jacksonville (FL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Life Insurance

Educational Assistance

Job summary

Uniti Group in Jacksonville, FL, is seeking a Field Operations Manager to lead field activities and oversee OSP/ISP construction, fiber splicing, and customer turn-up. The role requires coordinating with Sales, Service Delivery, Engineering, and the NOC to ensure safe, efficient projects and outstanding customer experience.

You will manage field personnel and contractors, maintain project documentation in Salesforce, and travel within the territory as needed to meet business goals.

Qualifications

• Minimum of two years of relevant telecommunications, construction, technical operations, or leadership experience.
• Working knowledge of fiber-optic plant design, construction, splicing, installation, or service delivery.
• Familiarity with QA/QC practices for fiber deployment and customer installations.
• Ability to manage personnel, contractors, priorities, and multiple active projects.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel within the assigned geographic area and work outside normal business hours when necessary.

Responsibilities

• Serve as the primary operational leader for the assigned territory, balancing customer commitments, employee development, and business priorities.
• Provide day-to-day leadership and oversight for field personnel within the area.
• Lead, coach, and develop team members while promoting a positive, accountable environment.
• Oversee OSP and ISP construction activities from planning through completion and customer turn-up.
• Direct fiber splicing operations to meet schedules, quality standards, and customer commitments.
• Oversee technical aspects of customer installations, activations, migrations, and service-related work.
• Collaborate with Sales, Service Delivery, Engineering, the NOC, and other departments to support customer expectations and project timelines.

Skills

Leadership

Telecom operations

Fiber optics

Project coordination

Communication

Tools

Salesforce

Job description

Uniti Group in Jacksonville, FL, is seeking a Field Operations Manager to lead field activities and oversee OSP/ISP construction, fiber splicing, and customer turn-up. The role requires coordinating with Sales, Service Delivery, Engineering, and the NOC to ensure safe, efficient projects and outstanding customer experience.

You will manage field personnel and contractors, maintain project documentation in Salesforce, and travel within the territory as needed to meet business goals.