Regional Fiber Field Service Lead - Growth & Leadership

Wire 3 LLC; Macon (GA); Presencial; USD 75 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

PTO after probation

Sick leave

Holidays

401(k) with company match

Resumo da oferta

Wire 3 LLC is seeking a Regional Field Service Team Lead to guide and develop our Fiber Field Technicians across an assigned region, delivering high-quality installations, repairs, and customer experiences.

You will supervise daily field operations, coach technicians, ensure safety compliance, meet SLA targets, and collaborate with dispatch, Network Operations, and construction teams to optimize performance and service reliability.

Qualificações

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 5+ years of telecommunications field experience, preferably in fiber optic services.
• 1–3+ years in a field leadership or senior technician role.
• Experience in ISP, telecom, utilities, or related service industries strongly preferred.
• Fiber certification (ETA, FOA, or equivalent) preferred.
• Valid driver's license with a clean driving record required.

Responsabilidades

• Lead, coach, and motivate Fiber Field Technicians to meet productivity, quality, and safety goals.
• Oversee daily field operations for residential and commercial fiber installations, disconnects, and trouble calls.
• Ensure adherence to SLAs, first-time fix rate targets, and installation quality standards.
• Partner with dispatch to optimize technician routing and workload distribution.
• Provide hands-on coaching in fiber installation, troubleshooting, and customer interaction best practices.
• Foster a culture of accountability, safety, teamwork, and customer-first service.
• Monitor service documentation accuracy, including work orders, signal readings, and job closeout notes.

Descrição da oferta de emprego

Wire 3 LLC is seeking a Regional Field Service Team Lead to guide and develop our Fiber Field Technicians across an assigned region, delivering high-quality installations, repairs, and customer experiences.

You will supervise daily field operations, coach technicians, ensure safety compliance, meet SLA targets, and collaborate with dispatch, Network Operations, and construction teams to optimize performance and service reliability.