Regional Facilities Manager: Retail & Office Ops

Citizens; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Citizens is seeking a Facility Manager for Real Estate Operations to oversee maintenance and repairs for a large regional portfolio in the United States. The role directs mobile technicians and vendors, ensuring service excellence and alignment with business goals.

You will manage day-to-day ops, coordinate repairs, monitor occupant relations, and report to the Senior Facility Manager while leading regional initiatives in compliance, risk management, and budgeting.

Qualifications

• Required Qualifications
• Preferred Qualifications

Responsibilities

• Manage day-to-day operations and site inspections for 60–100 properties spanning up to 500k sq ft.
• Coordinate maintenance and repairs: HVAC, plumbing, electrical, interiors, roofs, landscaping, etc.
• Maintain occupant relations and promptly resolve customer concerns.
• Provide updates to Senior Facility Manager and back up regional leadership.
• Lead facilities management initiatives: compliance, risk management, incident management, and CMMS enhancements.
• Oversee budgeting and financial reporting for regional facilities; capital and expense budgeting.
• Ensure regulatory compliance with local, state, and federal building laws.

Job description

Citizens is seeking a Facility Manager for Real Estate Operations to oversee maintenance and repairs for a large regional portfolio in the United States. The role directs mobile technicians and vendors, ensuring service excellence and alignment with business goals.

You will manage day-to-day ops, coordinate repairs, monitor occupant relations, and report to the Senior Facility Manager while leading regional initiatives in compliance, risk management, and budgeting.