Regional Experience Leader - Multi-Office Retail

H&R Block, Inc.; Westland (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, operations, and team performance while balancing strategic oversight with hands-on leadership. In this role you’ll coach Tax Professionals and Client Service Professionals, manage staffing and facilities, monitor performance, and drive revenue growth across offices through disciplined execution and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail, service, or operations.
• Strong client‑centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to travel frequently between offices.

Responsibilities

• Ensure consistent consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching informed by observed behaviors and performance data.
• Develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and act to improve results.
• Ensure daily operations, staffing, scheduling, compliance, and SOPs.
• Manage office readiness, facilities, and seasonal staffing.

Skills

Leadership

Client-centric mindset

People development

Performance management

Change leadership

Data interpretation

Communication

Travel readiness

Education

Bachelor's degree

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will set expectations for consultative service, operations, and team performance while balancing strategic oversight with hands-on leadership. In this role you’ll coach Tax Professionals and Client Service Professionals, manage staffing and facilities, monitor performance, and drive revenue growth across offices through disciplined execution and