Regional Experience Leader, Multi-Office Retail

H&R Block, Inc.; Grove City (Mercer County); On-site; USD 70,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness, staffing, and day-to-day operations to drive strong results. You will travel between offices, lead teams to deliver consultative guidance, and build high‑performing groups focused on

Qualifications

• 3+ years leading teams in multi-unit retail/service with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership in the office.
• Lead staff by setting expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results and client acquisition.

Skills

Leadership

Coaching

Data interpretation

Client experience

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own office readiness, staffing, and day-to-day operations to drive strong results. You will travel between offices, lead teams to deliver consultative guidance, and build high‑performing groups focused on