Regional Experience Leader, Multi-Office

H&R Block, Inc.; Corydon (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive overall business performance.

The role emphasizes in‑person leadership, staffing, facilities, compliance, and daily operations to deliver reliable client outcomes and revenue growth across offices.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi‑unit retail/service/operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven coaching and accountability.
• Experience managing day‑to‑day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors, performance outcomes, and real‑time feedback.
• Own office readiness and operational execution across offices, including staffing, facilities, and compliance.

Skills

Leadership

Coaching

Client‑centric mindset

Data interpretation

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive overall business performance.

The role emphasizes in‑person leadership, staffing, facilities, compliance, and daily operations to deliver reliable client outcomes and revenue growth across offices.