Regional Experience Leader (Multi-Office)

H&R Block, Inc.; Concord (NC); Vor Ort; USD 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Learning & development opportunities

Zusammenfassung

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring an exceptional client experience.

You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and maintain a welcoming, confident environment across locations. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using strong leadership to drive performance, revenue, and client outcomes across the

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit operations.
• Strong client-centric mindset with consultative experience.
• Proven ability to drive business and financial results.
• Experience managing facilities, staffing, and compliance.
• Willingness to travel frequently between offices.

Aufgaben

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate performance and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee office readiness, staffing, facilities, and compliance.
• Monitor metrics and drive revenue, growth, and operations.

Kenntnisse

Leadership

Client-centric mindset

Coaching

Data interpretation

Communication

Problem-solving

Travel readiness

Ausbildung

Bachelor’s degree

Jobbeschreibung

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring an exceptional client experience.

You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and maintain a welcoming, confident environment across locations. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, using strong leadership to drive performance, revenue, and client outcomes across the