Regional Experience Leader - 4-6 Office Portfolio

H&R Block; Norman (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Well‑being programs

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operations, team performance, and business results, while coaching Tax Professionals and Client Service Professionals to anticipate client needs.

You’ll balance strategic oversight with hands‑on leadership, aligning priorities and driving excellence in staffing, facilities, compliance, and day‑to‑day

Qualifications

• Minimum Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit environment with accountability for performance.
• Strong client‑centric mindset and experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience managing day‑to‑day operations across multiple locations, including labor management.
• Ability to travel frequently between offices to maintain in‑person presence.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide real‑time feedback to strengthen team execution and address gaps.
• Oversee office readiness, staffing, facilities, compliance, and daily operations.
• Drive revenue, growth, and operating performance across assigned offices.

Skills

Team leadership

Multi‑unit retail experience

Client experience

Coaching & development

Operational execution

Education

Bachelor’s degree

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operations, team performance, and business results, while coaching Tax Professionals and Client Service Professionals to anticipate client needs.

You’ll balance strategic oversight with hands‑on leadership, aligning priorities and driving excellence in staffing, facilities, compliance, and day‑to‑day