Regional Experience Leader: 4-6 Office Portfolio

H&R Block; Tarentum (Allegheny County); On-site; USD 90,000 - 140,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality, consultative client experience. You will set expectations for service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver consistent results across locations.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to drive

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead teams in a multi-unit environment.
• Strong client-centric mindset with a consultative approach.
• Demonstrated ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Adaptability to change and new processes.
• Ability to travel frequently between offices.
• Excellent communication and problem-solving skills.
• Comfort with facilities, staffing, compliance, and operations.
• Ability to interpret data and act on insights.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address gaps, and develop high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and take actions to improve results and retention.
• Ensure daily operations across offices meet standards (staffing, scheduling, compliance).
• Oversee office readiness, facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client-centric mindset

Team coaching

Operational leadership

Strategic oversight

Travel readiness

Education

Bachelor’s degree in related field

Equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality, consultative client experience. You will set expectations for service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver consistent results across locations.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to drive