Regional Escrow Operations Leader

Realogy; Bedford (NH); Remote; USD 120,000 - 180,000; Full time

Job summary

Realogy is seeking a Regional Operations Support Manager to optimize escrow processes across multiple states and brands. The role partners with senior leadership and cross-functional teams to standardize workflows, monitor KPIs, and drive operational excellence.

The position emphasizes technology integration, training, and risk-aware process improvements to enhance efficiency and customer experience. Willingness to travel regionally is required.

Qualifications

• 5+ years in title and escrow operations with multi-state oversight.
• Strong leadership and team development skills in a support capacity.
• Experience in sales strategy and CRM utilization.
• Proficiency in reporting platforms and project management systems.
• Ability to travel regionally as needed.

Responsibilities

• Analyze, refine, and standardize operational processes to increase efficiency for escrow teams.
• Collaborate with the National Operations Center to standardize workflows between NOC and branches.
• Monitor KPIs to identify trends and drive performance improvements.
• Provide guidance, training, and support to regional escrow teams for high performance.
• Champion adoption of technology platforms to streamline escrow operations and improve CX.

Skills

Operational leadership

Multi-state oversight

Process optimization

Training & development

Technology integration

Tools

CRM utilization

Job description

Realogy is seeking a Regional Operations Support Manager to optimize escrow processes across multiple states and brands. The role partners with senior leadership and cross-functional teams to standardize workflows, monitor KPIs, and drive operational excellence.

The position emphasizes technology integration, training, and risk-aware process improvements to enhance efficiency and customer experience. Willingness to travel regionally is required.