Regional Director, Retirement Benefits — Lead & Optimize

Zenith American Solutions, Inc.; Pittsburgh (Allegheny County); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) company match

Paid time off (PTO)

Growth opportunities

Job summary

Zenith American Solutions seeks a Regional Director, Retirement Benefits to oversee operations for the Retirement Benefits group across a designated region, ensuring adherence to Zenith policies, Plan guidelines, and regulatory requirements.

The role leads management teams, partners with Client Services, and collaborates with other departments to implement client onboarding, monitor expenses, and report on key operational metrics.

Qualifications

• Bachelor’s degree in a business-related field and 7 years of experience in retirement benefits.
• High school diploma and 10 years of experience working in retirement benefits.
• Five years of experience working in an operations management role.
• Thorough knowledge of defined benefit plans, defined contribution plans, 401(k) plans and benefits administration systems.
• Thorough understanding of ERISA compliance or regulatory procedures.
• Excellent verbal and written communication skills, including interpersonal skills.
• Aptitude for strategic thinking and experience executing process improvement measures.
• Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
• Ability to effectively manage remote employees in diverse locations and regions.
• Must be willing to travel as business dictates.
• Computer proficiency including Microsoft Office tools and applications.

Responsibilities

• Provides daily leadership and direction to Retirement Benefits management team.
• Participates in national organizational initiatives representing the Retirement Benefits Operations organization and assigned region.
• Develops management and supervisory staff through performance management, goal setting, training, and effective employee relations.
• Oversees the assignment, distribution, and monitoring of daily operations to ensure client needs and expectations are met.
• Implements and monitors internal systems, policies, and procedures to ensure efficient and effective operations.
• Oversees the management of expenses for assigned region to stay within budget parameters.
• Partners with Client Services to address and resolve services issues or escalations with clients.
• Partners with other departments to ensure efficient implementations or onboarding of new clients.
• Provides regular reporting on operational metrics.
• Attends Board of Trustee meetings to provide retirement benefits updates as needed.
• May participate in presentations for new business or clients.
• Performs other duties as assigned.

Skills

Leadership

Communication

Strategic thinking

Process improvement

Remote team management

Decision making

Education

Bachelor’s degree in business-related field

High school diploma with 10 years experience in retirement benefits

Tools

Microsoft Office tools

Job description

Zenith American Solutions seeks a Regional Director, Retirement Benefits to oversee operations for the Retirement Benefits group across a designated region, ensuring adherence to Zenith policies, Plan guidelines, and regulatory requirements.

The role leads management teams, partners with Client Services, and collaborates with other departments to implement client onboarding, monitor expenses, and report on key operational metrics.