Regional Director - Operations & Growth Leader

Rentokil North America; Harrisburg (Dauphin County); Sur place; USD 135 000 - 199 000; Plein temps

Avantages offerts par ce poste

Health benefits starting day 1

401(k) retirement plan with company-m


Vacation days & sick days

Company-paid holidays & floating"

Résumé du poste

Rentokil North America is seeking a Regional Director to deliver operational excellence within the assigned region. You will lead change management, develop strategies, and deploy tactics to hit short- and long-term revenue and service goals while ensuring adherence to company policies across branches.

You will oversee multi-branch P&L, coach managers, drive staff development, and foster a high-performing culture that aligns with Rentokil's standards and customer commitments.

Qualifications

• Bachelor's Degree or equivalent in Business Management related subject.
• 8+ years of field services management experience or equivalent.
• Master's Degree preferred.
• Alternatively, military ranking of O5.
• Business operations experience.
• Skill in managing and leading assigned projects - understanding of project management.
• Maintains relevant licences as required by federal, state or local regulations for termite/pest control and any other business unit products and services.
• Must possess a valid driver's license from state of residence.
• Knowledge of laws, regulations, methods, and techniques in the area of specialty.
• Position may require frequent overnight travel.

Responsabilités

• Oversee net APBITA across branches and sales and service operations to ensure achievement of revenue and profit plans.
• Monitor progress against district and region revenue objectives.
• Oversee development of General Managers through talent assessment and development.
• Monitor and actively coach all levels of district colleagues.
• Manage recruiting efforts, interviewing, candidates hiring and onboarding to ensure appropriate staffing levels and a talented bench strength.
• Oversee relationship with all residential clients.
• Oversee end-to-end relationship with specific commercial clients.
• Resolve clients disputes, complaints, and handle outstanding claims.
• Ensure company programs and initiatives are delivered with excellence across branches.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Lead and drive organisation values through quality of service, relationships and teamwork.
• Orchestrate joint team meetings to build camaraderie and share best practices.
• Understand Rentokil's and Terminix processes, including roadmap for safety/structure/service offerings.
• Leverage new evaluation criteria for colleague performance.
• Oversee multi-branch P&L and sales /and service operations to ensure achievement of revenue & profit plans.
• Establish tracking forums to assess progress against branch/region revenue objectives & influence sales / service activity and execution.
• Enable ongoing development of BMs via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
• Invest in branch-level staff development by modelling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc. skip-level conversations, annual reviews, improvement plans, etc.
• Oversee multi-branch recruiting ,interviewing ,hiring to ensure appropriate staffing levels and a talented bench.
• Nurture a high performing culture through actions, accountability and feedback.
• Champion change through the "Heart, Head and Hands" methodology.
• Serve as steward of Rentokil and Terminix business model to ensure company programs and initiatives are delivered with excellence at the branch level.

Connaissances

Leadership

Operations management

Strategic planning

Staff development

Formation

Bachelor's Degree in Business Management

Master's Degree

Military rank O5

Description du poste

Rentokil North America is seeking a Regional Director to deliver operational excellence within the assigned region. You will lead change management, develop strategies, and deploy tactics to hit short- and long-term revenue and service goals while ensuring adherence to company policies across branches.

You will oversee multi-branch P&L, coach managers, drive staff development, and foster a high-performing culture that aligns with Rentokil's standards and customer commitments.