Regional Director of Operations - Quality & Growth

trigogroup; Warren (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

TRIGO Global Quality Solutions seeks a Director of Operations in the Metro Detroit area to lead regional operations, drive KPI achievement, and oversee client relationships with anchor and OEM accounts.

The role requires 7+ years in automotive/manufacturing, strong leadership, and a focus on quality policies, safety, and process improvement. Company offers growth opportunities and a medium-to-large regional scope.

Qualifications

• 7+ years of work experience in automotive and/or manufacturing.
• Operational/Quality background with overview capabilities.
• Management responsibilities (operational and HR).
• Exposure to client relationship.

Responsibilities

• Maintain and develop solid relationships with key contacts at anchor and OEM accounts.
• Ensure clear and transparent communication to the client with frequent and scheduled in-person meetings.
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation).
• Monitoring competition (services, prices...) at regional level.
• Assist Sales with bringing on new business opportunities (hunting).
• Review working practices to ascertain if it is successful and if not, devise an alternative.
• Frequent site visits/audits to ensure high level performance and customer satisfaction.
• Motivate teams and organize appropriate training.
• Ensure compliance with established KPI.
• Ensuring continuous improvement to optimize services provided and region efficiency.
• Demonstrates commitment to reduce the risk of workplace accidents.
• Must comply with local and company Health & Safety legislation, laws, and policies.
• Ensuring asset and staff availability throughout region for maximum performance.
• Promote positive changes throughout organization.
• Develop new processes and procedures that improve services while controlling costs.
• Provide links between various departments including management.
• Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business.
• Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI.
• Analyzing technical requirements for customers' jobs/missions (existing or upcoming).
• Pulling technical resources when needed to anticipate and fully address client needs.
• Provide technical support and advice to customers and operations teams.
• Support development of technical expertise at regional level.

Skills

Full proficiency in local language

Proficiency in English

MS Office (Excel, Outlook)

Work Instruction Writing

Education

4-year degree in Business/Management or related field

Job description

TRIGO Global Quality Solutions seeks a Director of Operations in the Metro Detroit area to lead regional operations, drive KPI achievement, and oversee client relationships with anchor and OEM accounts.

The role requires 7+ years in automotive/manufacturing, strong leadership, and a focus on quality policies, safety, and process improvement. Company offers growth opportunities and a medium-to-large regional scope.