Regional Director of Operations - Commercial Lines (Hybrid)

Insurance Office Of America, Inc.; Valdosta (GA); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America seeks a Regional Director of Operations for Commercial Lines, overseeing operations across sub-regions with a focus on profitability, process excellence, and client service. The role requires strong leadership and collaboration with branch teams.

The ideal candidate brings extensive industry experience, licensing, and a proven ability to drive performance, recruit top talent, and implement robust policies and budgets. Hybrid role based near Atlanta, GA.

Qualifications

• 7+ years of industry experience with deep, wide-ranging knowledge
• 3+ years of management experience
• All required active licensing
• Outstanding people management, communication, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Strategic Implementation: Drive short and mid-term plans to achieve goals.
• Financial Management: Manage sub-Region/Region P&L, control costs, and achieve financial goals.
• Budget Management: Understand and manage the annual budget.
• Vision Communication: Communicate vision/mission aligned with IOA.
• Team Building: Build and manage a qualified operations team.
• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
• Personnel Management: Recommend staff actions, including acquisition and succession planning.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future Regional and branch leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Monitoring: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data, taking appropriate actions.
• Communication: Maintain frequent communication with Regional leadership and stakeholders.
• Collaboration: Work with Branch and Regional sales personnel to resolve operational issues.
• Travel: Travel to and meet with branch operations teams regularly.
• Process Improvement: Develop, implement, and ensure compliance with core work processes.
• Policy Enforcement: Lead implementation and enforcement of company work rules and policies.

Skills

People management

Communication

Negotiation

Active licenses

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks a Regional Director of Operations for Commercial Lines, overseeing operations across sub-regions with a focus on profitability, process excellence, and client service. The role requires strong leadership and collaboration with branch teams.

The ideal candidate brings extensive industry experience, licensing, and a proven ability to drive performance, recruit top talent, and implement robust policies and budgets. Hybrid role based near Atlanta, GA.