Regional Director of Operations

Confidential; Phoenix (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

Confidential is seeking a hands‑on Regional Director of Operations to lead 6–9 fast‑casual restaurants in the Phoenix area with approximately 75 percent travel. You will own operational execution, financial performance, talent development, and guest experience across the region.

The ideal candidate has at least two years of multi‑unit management experience, proven P&L leadership, and strong coaching and communication skills. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• Two years of multi‑unit management experience in a service‑oriented environment.
• Experience managing restaurant‑level P&L and improving operational/financial performance.
• Strong leadership, coaching, communication, and problem‑solving skills.
• Ability to translate data into clear priorities and action plans.
• Willingness to travel ~75% and work flexible hours.

Responsibilities

• Provide hands‑on leadership and operational support to 6–9 locations in the Phoenix area.
• Drive vision, culture, brand standards, and strategic priorities regionally.
• Own regional performance across P&L, sales, labor, costs, and controls.
• Recruit, develop, and retain strong restaurant managers and teams.
• Coach on service execution, menu preparation, systems, and programs.
• Set goals and operating strategies for each location.
• Use results to create action plans improving sales and guest satisfaction.
• Partner with leaders to solve problems and improve processes.
• Conduct regular visits and provide timely feedback.
• Ensure compliance with policies, safety, and laws.
• Recognize accomplishments and promote accountability and service.

Skills

Multi-unit management

P&L management

Leadership

Problem solving

Communication

Travel readiness

Driver's license

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

CONFIDENTIAL OPPORTUNITY: Fast-Casual Restaurant

Regional Director of Operations

Phoenix, Arizona Area |Fast-Casual Restaurant Chain| 75 Percent Travel

A growing fast-casual restaurant chain is seeking a hands-on Regional Director of Operations to lead 6 to 9 restaurants across the Phoenix area. This leader will own operational execution, financial performance, talent development, and the guest experience throughout the assigned market.

SCOPE: 6 to 9 restaurants

TRAVEL: Approximately 75 percent

The Opportunity

The Regional Director of Operations provides leadership, coaching, and clear direction to restaurant management teams. The role ensures consistent execution of company operating standards, service expectations, recipes, systems, and programs while building capable teams and improving restaurant results.

What You Will Do

• Provide hands‑on leadership and operational support to 6 to 9 restaurant locations in the Phoenix area.
• Drive the company's vision, culture, brand standards, and strategic priorities throughout the region.
• Own regional performance across full P&L results, sales, labor, food cost, accounting controls, front‑of‑house and back‑of‑house operations, and human resources.
• Recruit, select, develop, and retain strong restaurant managers and high‑performing teams.
• Coach managers and team members on service execution, menu preparation, operating systems, and program implementation.
• Set clear goals, performance expectations, and operating strategies for each location.
• Use restaurant and financial results to develop action plans that improve sales, profitability, staffing, guest satisfaction, and execution.
• Partner with restaurant leaders to solve problems, remove barriers, and improve processes.
• Conduct regular restaurant visits and provide timely, practical feedback and follow‑through.
• Maintain compliance with company policies, food safety standards, employment practices, and applicable laws and regulations.
• Recognize accomplishments and build a culture of accountability, teamwork, continuous improvement, and outstanding guest service.

What We Are Looking For

• At least two years of multi‑unit management experience in restaurants, retail, hospitality, or a similar service‑focused environment.
• Demonstrated experience managing restaurant‑level P&L results and improving operational and financial performance.
• Strong leadership, coaching, talent development, communication, and problem‑solving skills.
• Ability to translate performance data into clear priorities and effective action plans.
• Comfort balancing strategic leadership with regular, hands‑on support inside restaurant locations.
• High school diploma or equivalent required; bachelor's degree in business, hospitality, restaurant management, or a related field preferred.
• Valid driver's license and reliable transportation required.
• Ability to travel approximately 75 percent of the time and work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Physical Requirements and Work Environment

This role requires the ability to stand and walk for periods of 8 to 12 hours during restaurant visits or shifts; frequently reach, bend, stoop, and balance; repeatedly lift, carry, or transport objects weighing up to 30 pounds; and work around varying temperatures, including warm or very warm kitchen environments.

Confidential Search

This is a confidential search for a fast‑casual restaurant chain operating in the Phoenix, Arizona area. Additional information about the company, compensation, and reporting structure will be shared with qualified candidates during the interview process.

The company is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.