Restaurant Director of Operations / District Manager - Fast Casual

NextGen Hospitality Solutions; Toledo (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Comprehensive benefits

Paid time off

Job summary

NextGen Hospitality Solutions seeks a Director of Operations for its fast-casual restaurant brand in the Ohio region. You will oversee 20–30 locations and lead 3–4 Area Directors to drive operational excellence, guest experience, and financial results.

This executive role focuses on building leaders, standardizing processes, and expanding market presence while maintaining a guest-first culture and strong team engagement across the region.

Qualifications

• 5+ years of progressive multi-unit restaurant operations leadership.
• Experience leading Area Directors or other multi-unit leaders.
• Experience managing a large geographic region in fast-casual or QSR.
• Proven track record increasing sales, profitability, and guest satisfaction.
• Experience with openings, expansion, and leadership development.
• Strong financial acumen including P&L, budgeting, labor, and cost controls.

Responsibilities

• Lead 20–30 locations in the Ohio region and coach Area Directors.
• Develop leaders through coaching, mentoring, and succession planning.
• Ensure brand standards and operating systems across region.
• Drive sales, profitability, guest satisfaction, and food quality.
• Support new openings and regional growth initiatives.
• Maintain compliance and safety standards.

Skills

Multi-unit leadership

P&L management

Strategic leadership

Travel readiness

Team development

Education

Bachelor's degree in Hospitality/Business

Tools

Microsoft Office

Restaurant ops systems

Job description

Director of Operations – Fast-Casual Restaurant

Location: Ohio Region

Compensation: Competitive Base Salary + Performance Bonus + Comprehensive Benefits

About the Opportunity

We're partnering with a rapidly growing, industry-leading fast-casual restaurant brand to identify an exceptional Director of Operations to lead one of its highest-performing regions.

This executive leadership role oversees approximately 20–30 restaurant locations through a team of 3–4 Area Directors, providing strategic direction, developing multi-unit leaders, and driving operational and financial excellence across the region.

If you're a proven restaurant operations leader who enjoys building high-performing teams, developing future leaders, and creating a culture of accountability and guest-focused execution, this is an outstanding opportunity to make a significant impact while advancing your career with a premier restaurant organization.

What You'll Do

Lead Regional Operations

• Provide strategic leadership for approximately 20–30 restaurant locations throughout the Ohio region.


• Directly coach, mentor, and develop 3–4 Area Directors while supporting the success of their General Managers and restaurant leadership teams.


• Establish clear performance expectations, accountability, and operational consistency across the region.


• Conduct regular restaurant visits to evaluate performance, identify opportunities, and support field leadership.

Develop Great Leaders

• Build and strengthen a leadership pipeline through coaching, mentoring, succession planning, and talent development.


• Partner with Area Directors to recruit, develop, and retain high-performing General Managers.


• Foster a culture built on teamwork, accountability, continuous improvement, and operational excellence.

Drive Operational Excellence

• Ensure every restaurant consistently executes brand standards, operating systems, and company initiatives.


• Improve sales, profitability, guest satisfaction, food quality, and team engagement through disciplined operational execution.


• Lead successful new restaurant openings by supporting staffing, training, operational readiness, and leadership development.

Deliver Financial Results

• Own regional performance across sales, profitability, labor, food cost, and controllable expenses.


• Analyze P&L statements, key performance indicators, and operational metrics to identify trends and drive continuous improvement.


• Develop action plans that maximize restaurant performance while achieving regional financial objectives.

Champion the Guest Experience

• Promote a guest-first culture across every restaurant.


• Ensure consistent execution of hospitality, food quality, cleanliness, and service standards.


• Partner with field leadership to resolve operational challenges and continuously improve the guest experience.

Support Growth & Strategic Initiatives

• Partner with executive leadership to execute regional growth strategies and market expansion plans.


• Prepare leadership teams to support new restaurant openings and future development.


• Lead company-wide initiatives while ensuring consistent execution throughout the region.

Ensure Compliance & Safety

• Maintain compliance with company policies, food safety standards, health regulations, and employment practices.


• Conduct operational reviews and hold field leaders accountable for execution and performance.


• Promote a safe environment for both team members and guests.

What We're Looking For

• 5+ years of progressive multi-unit restaurant operations leadership experience.


• Proven experience leading Area Directors, District Managers, Area Managers, or other multi-unit leaders.


• Experience overseeing a large geographic region within a fast-casual, QSR, or multi-unit restaurant organization.


• Demonstrated success improving operational performance, sales, profitability, and guest satisfaction across multiple locations.


• Experience supporting new restaurant openings, market expansion, and leadership development.


• Strong financial acumen, including P&L management, budgeting, labor management, and cost controls.


• Exceptional leadership, coaching, communication, and organizational skills.


• Ability to thrive in a fast-paced, high-growth environment.


• Proficiency with Microsoft Office and restaurant operations systems.


• Willingness to travel extensively throughout the assigned region.

Compensation & Benefits

• Competitive base salary.


• Performance-based bonus opportunity.


• Comprehensive medical, dental, and vision insurance.


• Paid Time Off and sick leave.


• Strong work-life balance.


• Ongoing leadership development and executive support.


• Significant advancement opportunities with a rapidly growing restaurant brand.


• Collaborative, people-first culture focused on developing exceptional leaders.