Regional Director of Operations

Ivy Hospitality; Indianapolis (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a Regional Director of Operations to lead multiple hotels and enhance operational excellence. This role demands a strong leader who can inspire teams, drive financial performance, and ensure guest satisfaction across a diverse portfolio. The successful candidate will execute strategic plans, enforce compliance with brand standards, and cultivate a culture of teamwork and innovation. If you are a self-motivated individual with a passion for hospitality and a proven track record of success, this opportunity offers a chance to make a significant impact in the industry.

Qualifications

• Minimum of 5 years in the hotel industry with 2 years as General Manager.
• Strong financial skills in budgeting and forecasting.

Responsibilities

• Drive operational excellence and guest satisfaction across multiple hotels.
• Develop and implement revenue growth strategies.

Skills

Leadership

Financial Acumen

Operational Excellence

Guest Satisfaction

Team Building

Strategic Planning

Education

Higher Education Degree

Job description

Position: Regional Director of Operations

Reports To: Vice President, Operations

Position Summary: The Regional Director of Operations (RDO) will provide multi-hotel leadership and drive operational excellence, guest satisfaction, and financial performance across their assigned region. The RDO will provide support and resources, in-person and remotely, to a team of Hotel General Managers while overseeing the strategic direction and day-to-day operations of hotels representing the various brands within Ivy Hospitality’s diverse portfolio.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute comprehensive short and long-term financial and operations plans that align with the company's goals and objectives in critical areas such as revenue growth, market share performance, guest and employee satisfaction, asset preservation, and net operating income.

• Enforce operating policies and procedures to ensure compliance with company and hotel brand standards and regulations, promoting operational efficiency and consistency across all properties.

• Provide leadership and mentorship that reflects Ivy Hospitality's core values, including setting goals, recognizing achievements, and cultivating leaders within the organization.

• Set clear expectations for general managers, hold them accountable for achieving financial and operational objectives, and ensure they effectively manage and inspire their teams to foster a culture of exceptional service and guest satisfaction.

• Oversee and maintain accurate and timely operations reporting and record-keeping at both the property and corporate levels.

• Work collaboratively with property leadership to develop and implement revenue growth strategies, market share performance initiatives, and sales programs to drive positive outcomes and ensure the success of each assigned hotel's annual Business Plan.

• Demonstrate integrity, accountability, effective communication, and a collaborative mindset to foster a positive and professional work environment that values teamwork, innovation, and continuous improvement.

• Ensure each hotel operates within the approved budget while maintaining high standards of quality and service.

• Monitor competitive activities and use insights to develop effective action plans that support the company's strategic objectives and drive revenue growth, market share performance, and ADR.

• Track operating results and compare outcomes against budgets, industry benchmarks, and other managed hotel performances to identify opportunities for optimization and continuous improvement.

Qualifications:

Education: College of higher level education

Minimum of 5 years of progressive Hotel Industry experience, with at least two years at General Manager level; brand experience with Marriott and Hilton, preferred

Must be a strong leader, self motivator, and team builder

Experience as a leadership influencer who builds strong relationships and champions the importance and correlation of people to business success.

Capable of frequent travel - 75%

Must live within 500 miles of Indianapolis, IN

Strong financial acumen with experience in budgeting, forecasting, and financial analysis.

Proven track record of success in driving operational excellence, revenue growth, and guest satisfaction in the hospitality industry.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.