Regional Director of Operations

Insurance Office of America; Village of Fairport (NY); Remote; USD 115,000 - 145,000; Full time

Job summary

An established industry player is seeking a Regional Director of Operations to lead insurance management activities across New York and New Jersey. This role involves overseeing team performance, financial management, and strategic implementation to achieve operational goals. The ideal candidate will have over seven years of industry experience, strong leadership skills, and a commitment to fostering a positive work culture. Join a company that values integrity, professional growth, and work-life balance while making a significant impact in the insurance sector.

Benefits

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Professional growth opportunities

Respectful culture

Work/family life balance

Community service commitment

Qualifications

• 7+ years of industry experience with deep, wide-ranging industry knowledge.
• 3+ years of management experience in operations.

Responsibilities

• Lead all insurance operations management activities within the assigned region.
• Manage operations team performance and strategic plan implementation.

Skills

Leadership

Financial Management

Communication Skills

Negotiation Skills

Data Analysis

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Title : Regional Director of Operations - Commercial Lines

Remote : New York or New Jersey residents

Required : Property & Casualty license for New York and New Jersey

About the Role : Responsible for leadership of all IOA insurance operations management activities within the assigned sub-Region / Region. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer / agency acquisition and integration.

Key Responsibilities :

Strategic Implementation : Drive short and mid-term plans to achieve goals.

Financial Management : Manage sub-Region / Region P&L, control costs, and achieve financial goals.

Budget Management : Understand and manage the annual budget.

Vision Communication : Communicate vision / mission aligned with IOA.

Team Building : Build and manage a qualified operations team.

Recruitment and Onboarding : Participate in recruitment and evaluate merger / acquisition opportunities.

Personnel Management : Recommend staff actions, including acquisition and succession planning.

HR Management : Ensure compliance with HR processes and policies.

Performance Standards : Establish and monitor productivity, efficiency, quality, and service standards.

Professional Development : Encourage growth and development of personnel.

Succession Planning : Develop future Regional and branch leaders.

Culture Promotion : Promote IOA culture and improve engagement.

Performance Monitoring : Identify gaps and implement corrective actions.

Data Analysis : Monitor and interpret performance data, taking appropriate actions.

Communication : Maintain frequent communication with Regional leadership.

communication with the Regional President and Regional leadership team.

Collaboration : Work effectively with Branch and Regional 1099 sales personnel to resolve operational issues.

Travel : Travel to and meet with branch operations teams regularly.

Process Improvement : Develop, implement, and ensure compliance with core work processes.

Policy Enforcement : Lead implementation and enforcement of company work rules and policies.

Technical Competence : Maintain high technical competence and industry expertise.

Leadership Development : Continuously improve management and leadership skills.

Relationship Building : Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees.

Champion IOA Values : Demonstrate integrity and leadership.

Ideal Candidate Qualifications :

7+ years of industry experience with deep, wide-ranging industry knowledge

3+ years of management experience

All required active New York and New Jersey Property & Casualty licensing

Outstanding people management, communication, and negotiation skills

Proficiency in MS Office (Outlook, Word, Excel)

High School Diploma (or equivalent)

What We Offer :

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Professional growth and career progression opportunities

Respectful culture and work / family life balance

Community service commitment

Supportive teammates and a rewarding work environment

What to Expect (Application Process) :

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

115,000.00 to $145,000.00

• salary range variable based on experience

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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