Regional Director, Medicaid Eligibility Ops

NYC Department of Social Services; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

NYC Department of Social Services is recruiting for an Administrative Manager NM-II to serve as Regional Director for Brooklyn & Mail-In Community Offices. You will supervise daily operations, ensure adherence to MAP procedures, and drive performance reporting across offices.

Responsibilities include coordinating with NYSDOH and other agencies, addressing consumer concerns, and guiding staff through policy implementations to improve productivity within NYC regulations.

Qualifications

• Baccalaureate degree plus four years of administrative experience; 18 months in supervisory role.
• Associate degree plus five years of experience; 18 months in supervisory role.
• High school diploma plus six years of experience; 18 months in supervisory role.
• Equivalency to the above with 18 months supervisory experience required.

Responsibilities

• Oversee day-to-day MAP Community Offices handling Medicaid eligibility.
• Direct the Site Manager to ensure services comply with regulations.
• Monitor staff activity and reporting for efficiency and accuracy.
• Collaborate with Director to implement Program strategies and protocols.
• Prepare Medicaid offices’ statistical reports for program improvement.
• Address and resolve complaints from consumers and government entities.

Skills

Management experience

Team leadership

Medicaid knowledge

Travel to sites

Education

Baccalaureate degree

Associate degree

High school diploma

Education/experience equivalent

Job description

NYC Department of Social Services is recruiting for an Administrative Manager NM-II to serve as Regional Director for Brooklyn & Mail-In Community Offices. You will supervise daily operations, ensure adherence to MAP procedures, and drive performance reporting across offices.

Responsibilities include coordinating with NYSDOH and other agencies, addressing consumer concerns, and guiding staff through policy implementations to improve productivity within NYC regulations.