Regional Director, MAP - Queens & Manhattan (Flexible)

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The City of New York's Medical Assistance Program (MAP) seeks an Administrative Manager NM-II to serve as Regional Director for the Queens & Manhattan Community Offices, overseeing Medicaid eligibility processing and service delivery across multiple sites.

Under the Executive Director, you will supervise office operations, ensure compliance with federal/state/local laws and agency protocols, prepare performance reports, and collaborate with NYSDOH and other agencies to address consumer issues.

Qualifications

• Bachelor's degree and 4 years of progressive administrative experience with supervisory duties.
• Experience in program management and policy implementation.
• Knowledge of federal/state/local regulations affecting Medicaid programs.

Responsibilities

• Oversee day-to-day operations of MAP Community Offices handling Medicaid eligibility.
• Ensure adherence to agency protocols and regulatory timelines.
• Direct site managers and ensure service delivery aligns with state/federal rules.
• Monitor performance via reporting systems and conduct staff meetings.
• Collaborate with NYSDOH and other agencies on consumer issues/concerns.
• Prepare Medicaid office statistical management reports for program leadership.
• Address complaints and resolve issues from consumers and government entities.
• Maintain compliance with internal procedures and improve processes.

Skills

Staff supervision

Policy interpretation

Regulatory compliance

Program management

Education

Bachelor's degree

Associate degree

High school diploma

Education/experience equivalent

Job description

The City of New York's Medical Assistance Program (MAP) seeks an Administrative Manager NM-II to serve as Regional Director for the Queens & Manhattan Community Offices, overseeing Medicaid eligibility processing and service delivery across multiple sites.

Under the Executive Director, you will supervise office operations, ensure compliance with federal/state/local laws and agency protocols, prepare performance reports, and collaborate with NYSDOH and other agencies to address consumer issues.