Regional Director, MAP Offices — Flexible Hours

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. seeks a Regional Director for the OED-Brooklyn Mail-In Unit to oversee Medicaid eligibility operations across MAP community offices in Brooklyn.

You will manage daily activities, ensure compliance with federal, state, and local guidelines, and drive performance reporting and process improvements. The role requires extensive administrative leadership, coordination with NYSDOH and other agencies, and direct supervision of site managers to ensure timely, accurate service

Qualifications

• 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
• 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

• Oversee the operations of the day-to-day activities of the MAP Community Offices involved in determining eligibility for Medicaid. Ensure that the Community Offices adhere to agency protocols and complies with Federal, State and Local Laws and established timelines. Observes and reviews work output and results, activity reports and conducts group and one-on-one meetings, counseling and on the job training; monitors time and leave.
• Direct the Community Office Site Manager in the proper operation of the office, such that services are provided to consumers based on State and Federal regulations. Manages the implementation and adherence to internal procedures, ensuring that unit the community offices comply with all regulatory and procedural guidelines; interprets, for site managers, departmental and other pertinent rules and regulations for unilateral application of procedures.
• Responsible for the adherence to policies and procedures established to improve the effectiveness, efficiency and productivity of the Community Offices. Monitors staff activities and operations for uniformity and optimal efficiency. Maintains oversight and effective control of reporting systems that provide accurate and timely monitoring of performance.
• Collaborate with the Director in establishing strategies, approaches and protocols for the implementation of the Program and other initiatives.
• Interact with other HRA programs, New York State Department of Health (NYSDOH) and other agencies on issues related to consumers’ issues/concerns.
• Provide Medicaid Offices’ statistical management reports to the Program Director. These reports identify deficiencies and provide information to assist management to plan strategies to improve productivity and enhance administrative processes.
• Intercede to address and resolve complaints, issues and concerns submitted by consumers and government entities.

Education

Bachelor's degree + 4 years admin/managerial experience

Associate degree + 5 years admin/managerial experience

High school diploma + 6 years admin/managerial experience

Education/experience equivalent with 18 months in admin/managerial role

Job description

SmartRecruiters, Inc. seeks a Regional Director for the OED-Brooklyn Mail-In Unit to oversee Medicaid eligibility operations across MAP community offices in Brooklyn.

You will manage daily activities, ensure compliance with federal, state, and local guidelines, and drive performance reporting and process improvements. The role requires extensive administrative leadership, coordination with NYSDOH and other agencies, and direct supervision of site managers to ensure timely, accurate service