Regional Director: Client Growth & Team Leadership

FirstService Residential; Las Vegas (NV); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Regional Director to lead a team of Community Managers and act as a strategic business partner for clients in the Charleston market. The role drives client satisfaction, retention, operational excellence, and team performance, while fostering accountability and exceptional service culture.

Relocation assistance is available for exceptional candidates who can relocate quickly.

Qualifications

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, account management or relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance
• Certification from CCAM or CAI in property management strongly desired
• Critical thinking, problem solving, judgement and decision-making abilities are necessary
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required
• Ability to work with sensitive and/or confidential information

Responsibilities

• Devise client relationship management plans and build relationship activities based on client importance
• Execute relationship management activities to identify issues and opportunities and develop action plans
• Model company culture, values and brand promise to foster client relationships
• Act as a brand ambassador by communicating the value of products and services
• Build strong relationships with boards and provide trusted advisory, following through with honesty and transparency
• Understand and influence financial and operational goals for each client
• Own KPIs for client experience, retention, growth and profitability
• Manage client contracts and renewals in a timely manner
• Grow and maintain profitability by adding new products and services as needed
• Attract, develop and retain a diverse team of managers and onboard new community managers
• Provide coaching and career development for associates
• Mentor community managers and reinforce a positive, professional work ethic
• Ensure tasks and activities align with SOPs and deliver measurable results

Skills

Critical thinking

Problem solving

Judgement and decision-making

Microsoft Office

Outlook

Windows

Confidential information handling

Education

Bachelor’s degree in business or related field

Certification CCAM or CAI in property management

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Regional Director to lead a team of Community Managers and act as a strategic business partner for clients in the Charleston market. The role drives client satisfaction, retention, operational excellence, and team performance, while fostering accountability and exceptional service culture.

Relocation assistance is available for exceptional candidates who can relocate quickly.