Regional CX Director, Radiopharma Logistics

Scorpion Therapeutics; Delaware (OH); On-site; USD 170,000 - 250,000; Full time

Job summary

Lantheus is seeking a Customer Experience Director to oversee product availability, logistics, and customer relationships across a regional radiopharmaceutical portfolio. You will coordinate daily dose supply and drive end-to-end customer satisfaction through internal and external collaboration.

Candidates should have a strong background in biotech/pharma with 10+ years, plus expertise in radiopharmaceutical logistics and PET imaging, and be capable of influencing cross-functionally in a

Qualifications

• Bachelor’s degree in medical or business field.
• 10+ years in biotech, pharma, medical devices, or nuclear medicine.
• 1–2 years in radiopharmaceutical customer management.
• Strong logistics and supply chain acumen.
• Ability to influence cross-functionally without direct authority.
• Understanding of PET/CT imaging and radiopharmacy logistics is advantageous.

Responsibilities

• Coordinating daily dose supply
• Managing logistics for products without local manufacturing
• Optimizing distribution from PET facilities
• Enhancing the end-to-end customer experience through internal and external stakeholder engagement
• Creating performance metrics
• Resolving logistical and customer issues
• Supporting launch readiness for new products

Skills

Logistics management

Cross-functional stakeholder

Customer relationship management

Regional logistics oversight

Regulated environments

Influence without authority

Education

Bachelor’s degree in medical or business field

Job description

Lantheus is seeking a Customer Experience Director to oversee product availability, logistics, and customer relationships across a regional radiopharmaceutical portfolio. You will coordinate daily dose supply and drive end-to-end customer satisfaction through internal and external collaboration.

Candidates should have a strong background in biotech/pharma with 10+ years, plus expertise in radiopharmaceutical logistics and PET imaging, and be capable of influencing cross-functionally in a