Director, Customer Experience (Radiopharma Logistics)

Lantheus; Virginia (IL); On-site; USD 172,000 - 287,000; Full time

Job summary

Lantheus is seeking a Customer Experience Director to lead regional order management and ensure reliable dose availability across markets. You will coordinate with Market Access, Medical, and Logistics teams to optimize customer interactions and product flow, while driving corrective actions.

The role requires strong analytical skills, experience in radiopharmaceuticals, and a track record of improving customer satisfaction and operational performance across time zones and diverse stakeholders.

Qualifications

• Bachelor’s degree in a relevant field and strong experience in biotechnology, pharma, or radiopharmaceuticals.
• Proven ability to manage complex customer experiences across multiple stakeholders.
• Demonstrated cross-functional influence without direct authority.

Responsibilities

• Oversee end-to-end customer experience, order-to-delivery, and issue resolution.
• Lead regional coordination with Market Access, Sales, Logistics, and PMFs.
• Develop metrics and actionable insights to improve service levels and outcomes.

Skills

Customer relationships

Cross-functional collaboration

Communication skills

Problem solving

Leadership

Education

Bachelor's degree

Tools

CRM software

Job description

Lantheus is seeking a Customer Experience Director to lead regional order management and ensure reliable dose availability across markets. You will coordinate with Market Access, Medical, and Logistics teams to optimize customer interactions and product flow, while driving corrective actions.

The role requires strong analytical skills, experience in radiopharmaceuticals, and a track record of improving customer satisfaction and operational performance across time zones and diverse stakeholders.