Radiopharma Customer Experience Director

Lantheus; Pennsylvania; On-site; USD 172,000 - 287,000; Full time

Job summary

Lantheus is seeking a Director of Customer Experience to ensure radiopharmaceutical products are available to customers and patients across a defined geography. You will coordinate daily dose availability, manage logistics, and partner with cross-functional teams to optimize the end-to-end customer experience.

The role demands strong leadership in cross-functional settings, a deep understanding of patient access, and a proven track record in managing complex logistics and performance metrics.

Qualifications

• Bachelor’s degree in medical field or business required.
• At least 10 years in biotech/pharma or related industry preferred.
• Experience with PET imaging or radiopharmaceuticals is a plus.

Responsibilities

• Oversee ordering, supply, and capacity communications within geography.
• Coordinate daily dose availability and transportation logistics.
• Collaborate with Market Access, Medical, Sales, and Operations to improve customer experience.

Skills

Customer relationships

Cross-functional collaboration

Project management

English fluency

Education

Bachelor’s degree in medical field or business

Job description

Lantheus is seeking a Director of Customer Experience to ensure radiopharmaceutical products are available to customers and patients across a defined geography. You will coordinate daily dose availability, manage logistics, and partner with cross-functional teams to optimize the end-to-end customer experience.

The role demands strong leadership in cross-functional settings, a deep understanding of patient access, and a proven track record in managing complex logistics and performance metrics.