Customer Experience Director- Mid Atlantic

Scorpion Therapeutics; Delaware (OH); On-site; USD 170,000 - 250,000; Full time

Job summary

Lantheus is seeking a Customer Experience Director to oversee product availability, logistics, and customer relationships across a regional radiopharmaceutical portfolio. You will coordinate daily dose supply and drive end-to-end customer satisfaction through internal and external collaboration.

Candidates should have a strong background in biotech/pharma with 10+ years, plus expertise in radiopharmaceutical logistics and PET imaging, and be capable of influencing cross-functionally in a

Qualifications

• Bachelor’s degree in medical or business field.
• 10+ years in biotech, pharma, medical devices, or nuclear medicine.
• 1–2 years in radiopharmaceutical customer management.
• Strong logistics and supply chain acumen.
• Ability to influence cross-functionally without direct authority.
• Understanding of PET/CT imaging and radiopharmacy logistics is advantageous.

Responsibilities

• Coordinating daily dose supply
• Managing logistics for products without local manufacturing
• Optimizing distribution from PET facilities
• Enhancing the end-to-end customer experience through internal and external stakeholder engagement
• Creating performance metrics
• Resolving logistical and customer issues
• Supporting launch readiness for new products

Skills

Logistics management

Cross-functional stakeholder

Customer relationship management

Regional logistics oversight

Regulated environments

Influence without authority

Education

Bachelor’s degree in medical or business field

Job description

Role

The Customer Experience Director oversees product availability, logistics, and customer relationships across a designated region for Lantheus's radiopharmaceutical portfolio.

Responsibilities

• Coordinating daily dose supply
• Managing logistics for products without local manufacturing
• Optimizing distribution from PET facilities
• Enhancing the end-to-end customer experience through internal and external stakeholder engagement
• Creating performance metrics
• Resolving logistical and customer issues
• Supporting launch readiness for new products

Requirements

• Bachelor’s degree in medical or business field
• 10+ years in biotech, pharma, medical devices, or nuclear medicine, with 1-2 years in radiopharmaceutical customer management
• Strong logistics and supply chain acumen
• Ability to influence cross-functionally without direct authority
• Understanding of PET/CT imaging and radiopharmacy logistics is advantageous

Preferred

• Leadership experience
• Clinical/technical PET knowledge
• Residence in the Mid-Atlantic region

High-Value Skills

• Radiopharmaceuticals
• PET imaging
• Logistics management
• Cross-functional stakeholder engagement
• Customer relationship expertise
• Regional logistics oversight
• Experience in regulated environments

Work Setup

Not specified; travel required as needed.