Regional Customer Success Specialist

Crowncork; Cheraw (SC); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Crown Holdings, Inc. is seeking a Customer Services Representative to act as the main contact for customers in the Cheraw area. You will identify needs, build trust, and provide accurate information using appropriate tools.

The role involves handling inquiries, processing orders, and coordinating with sales and other teams to ensure timely solutions. The ideal candidate has 1–3 years in customer service within a manufacturing setting, strong communication skills, and proficiency with Microsoft

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1-3 years in a customer service role in manufacturing is a plus.
• Proficiency with Microsoft Office; experience with Excel and data entry.

Responsibilities

• Serve as the main point of contact for customers in the assigned region.
• Identify and assess customer needs to achieve satisfaction and build trust.
• Handle complaints and provide solutions within defined time frames; follow up as needed.

Skills

Customer service

MS Office

Communication skills

Multitasking

CRM experience

Education

High school diploma or GED

Associate degree

Tools

Excel

AS400

Word

CRM software

Job description

Crown Holdings, Inc. is seeking a Customer Services Representative to act as the main contact for customers in the Cheraw area. You will identify needs, build trust, and provide accurate information using appropriate tools.

The role involves handling inquiries, processing orders, and coordinating with sales and other teams to ensure timely solutions. The ideal candidate has 1–3 years in customer service within a manufacturing setting, strong communication skills, and proficiency with Microsoft