Customer Service Specialist - Industrial Packaging

Crown Holdings, Inc.; Worland (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Strong safety commitment

Career development

Training and work experience

Job summary

Crown Holdings, Inc. in Worland, WY is seeking a Customer Service Representative to serve as the main point of contact for customers in the assigned region.

The role involves identifying customer needs, building relationships, and delivering accurate information using the right tools. You will report to the Customer Service Manager and handle inquiries via phone, email or mail, with duties including order placement, refunds, and inventory tracking.

Qualifications

• Minimum requirements include a high school diploma/ GED or equivalent.
• 1–3 years of customer service experience in a manufacturing environment.
• Proficiency with Microsoft Office and excellent verbal/written communication.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information using the right tools/methods.
• Handle complaints and provide appropriate solutions within the time frame and follow up.
• Enter data into computer systems (e.g., Excel, AS400).
• Support sales team and coordinate with internal departments.
• Place orders, process refunds and invoices as needed.
• Monitor inventory and assist with project tasks.

Skills

Customer service

Microsoft Office

Verbal and written communication

Multi-tasking

Organizational skills

Attention to detail

Education

High school diploma or GED

Associate Degree

Tools

Excel

AS400

Job description

Crown Holdings, Inc. in Worland, WY is seeking a Customer Service Representative to serve as the main point of contact for customers in the assigned region.

The role involves identifying customer needs, building relationships, and delivering accurate information using the right tools. You will report to the Customer Service Manager and handle inquiries via phone, email or mail, with duties including order placement, refunds, and inventory tracking.