Regional Customer Care Specialist

090 CROWN Cork & Seal USA, Inc.; Worland (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Safety commitment

Career development

Team of professionals

Job summary

Crown Holdings, Inc. is seeking a Customer Service representative to serve as the main point of contact for our customers in the assigned region. You will address inquiries, process orders, and coordinate with sales and operations.

The role requires at least a high school diploma, 1–3 years in customer service, proficiency with Microsoft Office, and strong written and verbal communication. You will work in a manufacturing environment and support continuous improvement.

Qualifications

• Excellent communication both verbal and written; plus strong interpersonal skills.
• Proficient with Microsoft Office and basic data entry.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships through open communication.
• Process orders, handle payments, refunds, and invoices.
• Research late payments and coordinate with sales/operations.
• Enter data and maintain records in ERP/Excel.

Skills

Verbal and written communication

Multi-tasking & time management

Attention to detail

Organizational skills

Education

High school diploma/GED

Associate Degree

Tools

Microsoft Office

AS400/ERP familiarity

Job description

Crown Holdings, Inc. is seeking a Customer Service representative to serve as the main point of contact for our customers in the assigned region. You will address inquiries, process orders, and coordinate with sales and operations.

The role requires at least a high school diploma, 1–3 years in customer service, proficiency with Microsoft Office, and strong written and verbal communication. You will work in a manufacturing environment and support continuous improvement.