Regional Custodial Operations Manager

CBRE Government & Defense Services; McKinney (TX); On-site; USD 72,000 - 120,000; Full time

Job summary

CBRE Government Services is seeking an Area Manager to oversee custodial operations across multiple client sites in a metropolitan area. You will set regional standards, supervise site leaders, own the region's budget and labor plan, and serve as the senior contact for client leadership.

You will spend substantial time in the field auditing quality and coaching teams. This role requires a Bachelor's degree, at least five years in commercial cleaning or facilities operations, a valid driver's

Qualifications

• Bachelor's degree required or equivalent combination of experience and education.
• Five (5) years of relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
• Valid driver's license with acceptable driving record; required for daily travel between sites.
• Microsoft Certification preferred.

Responsibilities

• Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
• Establish regional operating standards, staffing models, work schedules, and task calendars, holding site leadership accountable for execution.
• Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
• Maintain adequate staffing coverage across locations through workforce planning and cross-training.
• Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
• Conduct quality audits, monitor KPIs/SLAs, and ensure corrective actions are implemented and closed.
• Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
• Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
• Ensure safety and compliance requirements are followed across all assigned locations, including incident investigation and reporting.
• Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
• Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
• Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
• Identify and resolve complex operational issues affecting multiple sites.

Skills

Leadership

Coaching

Staffing

Budgeting

MS Office

Travel readiness

Education

Bachelor's degree

Microsoft Certification (preferred)

Tools

Microsoft Office

Job description

CBRE Government Services is seeking an Area Manager to oversee custodial operations across multiple client sites in a metropolitan area. You will set regional standards, supervise site leaders, own the region's budget and labor plan, and serve as the senior contact for client leadership.

You will spend substantial time in the field auditing quality and coaching teams. This role requires a Bachelor's degree, at least five years in commercial cleaning or facilities operations, a valid driver's