Regional Cleaning Operations Manager

CBRE - Government & Defense; Rockford (IL); Presencial; USD 72.000 - 120.000; Jornada completa

Descripción de la vacante

CBRE - Government & Defense seeks an Area Manager to lead custodial operations across multiple client sites within a metropolitan region. You will set regional standards, supervise site leaders, own the region’s budget and labor plan, and serve as the senior client contact.

You will spend significant time in the field auditing quality, coaching teams, and resolving issues before they reach the client. Travel up to 50% locally; requires a Bachelor’s degree or equivalent experience, 5+ years in

Formación

• Bachelor’s Degree required or combination of experience and education considered.
• Minimum of 5 years of job-related experience.
• Relevant experience in commercial cleaning or facilities operations, including supervising staff.

Responsabilidades

• Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
• Establish regional operating standards, staffing models, work schedules, and task calendars, holding site leadership accountable for execution.
• Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
• Maintain adequate staffing coverage across locations through workforce planning and cross-training.
• Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
• Conduct quality audits, monitor KPIs/SLAs, and ensure corrective actions are implemented and closed.
• Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
• Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
• Ensure safety and compliance requirements are followed across all assigned locations, including incident investigation and reporting.
• Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
• Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
• Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
• Identify and resolve complex operational issues affecting multiple sites.

Conocimientos

Leadership

Budgeting

Multi-site ops

Coaching & mentoring

Stakeholder management

Workforce planning

Quality audits

Educación

Bachelor’s Degree

Experience + education equivalency

Herramientas

MS Excel

Office productivity tools

Descripción del empleo

CBRE - Government & Defense seeks an Area Manager to lead custodial operations across multiple client sites within a metropolitan region. You will set regional standards, supervise site leaders, own the region’s budget and labor plan, and serve as the senior client contact.

You will spend significant time in the field auditing quality, coaching teams, and resolving issues before they reach the client. Travel up to 50% locally; requires a Bachelor’s degree or equivalent experience, 5+ years in