Commercial Cleaning Area Manager [s]

CBRE Government & Defense Services; McKinney (TX); On-site; USD 72,000 - 120,000; Full time

Job summary

CBRE Government Services is seeking an Area Manager to oversee custodial operations across multiple client sites in a metropolitan area. You will set regional standards, supervise site leaders, own the region's budget and labor plan, and serve as the senior contact for client leadership.

You will spend substantial time in the field auditing quality and coaching teams. This role requires a Bachelor's degree, at least five years in commercial cleaning or facilities operations, a valid driver's

Qualifications

• Bachelor's degree required or equivalent combination of experience and education.
• Five (5) years of relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
• Valid driver's license with acceptable driving record; required for daily travel between sites.
• Microsoft Certification preferred.

Responsibilities

• Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
• Establish regional operating standards, staffing models, work schedules, and task calendars, holding site leadership accountable for execution.
• Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
• Maintain adequate staffing coverage across locations through workforce planning and cross-training.
• Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
• Conduct quality audits, monitor KPIs/SLAs, and ensure corrective actions are implemented and closed.
• Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
• Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
• Ensure safety and compliance requirements are followed across all assigned locations, including incident investigation and reporting.
• Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
• Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
• Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
• Identify and resolve complex operational issues affecting multiple sites.

Skills

Leadership

Coaching

Staffing

Budgeting

MS Office

Travel readiness

Education

Bachelor's degree

Microsoft Certification (preferred)

Tools

Microsoft Office

Job description

As a CBRE, Government Services Commercial Cleaning Area Manager, you will lead custodial operations across multiple client sites within an assigned region, typically five to ten locations in a single metropolitan area. You will set the operating standard for the region, manage the site supervisors and leads who run each location, own the region's budget and labor plan, and serve as the senior point of contact for client leadership at every site. You will spend most of your time in the field, moving between locations to audit quality, coach teams, and resolve issues before they reach the client.

Primary Job Functions

• Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
• Establish regional operating standards, staffing models, work schedules, and task calendars, holding site leadership accountable for execution.
• Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
• Maintain adequate staffing coverage across locations through workforce planning and cross-training.
• Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
• Conduct quality audits, monitor KPIs/SLAs, and ensure corrective actions are implemented and closed.
• Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
• Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
• Ensure safety and compliance requirements are followed across all assigned locations, including incident investigation and reporting.
• Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
• Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
• Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
• Identify and resolve complex operational issues affecting multiple sites.

Education, Experience and Certification

• Bachelor's degree required. In lieu of a degree, a combination of experience and education will be considered.
• Five (5) years of relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff. Multi-site or area-level responsibility preferred.
• Valid driver's license with an acceptable driving record. Required for daily travel between sites.
• Microsoft Certification preferred.

Knowledge, Skills, and Abilities

• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Working Conditions

• Work is performed across multiple client sites within the assigned region, with regular travel between locations. Exposure to cleaning chemicals, noise, wet floors, and varying indoor and outdoor conditions. The schedule follows site operations and includes early mornings, evenings, weekends, and on-call response to emergencies or staffing gaps.

Travel Requirements

• Up to 50% local and regional travel between sites within the assigned region. A valid driver's license and reliable transportation are required.

Disclaimer

The base salary range for this position is $72,000 - $120,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes: U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recordedimmediately.The requirementsstatedrepresent the minimum levels of knowledge,skillsand/or abilities to qualify and satisfactorily perform this job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.