Regional Collections Specialist - Drive Cash Flow

Ryder System, Inc.; Santa Fe (NM); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Disability insurance

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a portfolio regionally and maximize financial results by reducing days sales outstanding and delinquency while protecting Ryder's financial interests.

The role collaborates with Operations Leadership, Rental Leadership, and the Sales Team to resolve disputes, monitor receivables, and enforce terms. Strong communication and problem-solving skills are essential for success.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred in business, accounting, financial or related field.
• Bachelor's degree preferred in business, accounting, financial or related field.
• One (1) year or more in commercial collections required.
• Two (2) years or more in accounting/financial with the H.S. Diploma required.
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required.
• Demonstrated knowledge of commercial collections process intermediate required.
• MS Office Suite intermediate required.

Responsibilities

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions and billing issues, remediate payment terms, and determine contract defaults.
• Analyze disputes and deductions to facilitate resolution of amounts due for issues such as wrong rates, days, miles, damages, taxes, and other charges; identify root causes and coordinate with upstream partners.
• Provide regular updates to Ryder’s Finance, Operations, Sales, and Rental leadership on receivables and bad debt expense; forecast and manage negative impacts of bad receivables.
• Participates in projects or committees related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

Skills

Independent work

Problem solving

Strong communication

Relationship building

Time management

Technical aptitude

Decision quality

Quality focus

Customer relationship building

Follow-up

MS Office Suite

Education

HS diploma/GED

Associate's degree preferred

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Ryder System, Inc. is seeking a Regional Collections Associate to manage a portfolio regionally and maximize financial results by reducing days sales outstanding and delinquency while protecting Ryder's financial interests.

The role collaborates with Operations Leadership, Rental Leadership, and the Sales Team to resolve disputes, monitor receivables, and enforce terms. Strong communication and problem-solving skills are essential for success.