Regional Clinical Operations Leader

Cherry Tree Dental

Madison (WI)

Hybrid

USD 90,000 - 140,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cherry Tree Dental seeks an experienced Manager, Regional Clinical Operations to lead and develop multi-site dental offices within the assigned region, driving operational excellence, financial performance, compliance, and a consistently exceptional patient experience. The role combines onsite and remote leadership with regular travel between offices.

You will collaborate with dentists, office teams, and regional leadership, coach leaders, oversee scheduling, patient flow, and recalls, and

Qualifications

Bachelor's degree in Business Administration or Healthcare Administration or related field.
3–5 years in office management or multi-site leadership in healthcare/dental sectors.
Strong communication and problem-solving skills.
Willingness to travel regularly throughout the region.
Experience with practice management systems.

Responsibilities

Provide direct leadership to all offices within the assigned region and coach teams.
Conduct regular onsite visits to evaluate operations and ensure standards.
Serve as escalation point for office-level issues.
Maintain communication with office leadership in onsite and remote settings.
Ensure consistent policy, procedure, and brand execution.
Lead, coach, and develop business and clinical teams across multiple locations.
Support training and performance management and conduct evaluations.
Collaborate with HR on recruitment and onboarding and succession planning.
Oversee staffing, scheduling, attendance, workflow, and accountability across sites.
Monitor scheduling, patient flow, and front-office operations to maximize productivity.
Coordinate staffing coverage and address vacations and illnesses.
Identify inefficiencies and implement improvements.
Partner with Director to achieve KPIs: production, utilization, collections, A/R, new patients, case acceptance.
Analyze financial performance and implement corrective actions.
Monitor budget adherence, inventory and cost controls.
Ensure timely month-end reporting.
Promote high-quality patient experiences and resolve concerns.
Monitor patient satisfaction and online reputation.
Escalate significant patient concerns when necessary.
Ensure OSHA, HIPAA, and state regulations compliance.
Support audits and corrective actions.
Identify and escalate compliance risks.
Serve as liaison between regional leadership and offices.
Communicate priorities and gather field feedback.
Partner with doctors and staff to align operations with clinical goals.
Participate in leadership meetings and regional huddles.