Regional Client Success Manager – Auto SaaS

TraXtion; Irving (TX); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Supportive team culture

Paid time off and holidays

Flexible scheduling options

Access to tools and programs

Inclusive workplace

Job summary

TraXtion is seeking a Customer Success Manager to drive retention, engagement, and expansion within a regional portfolio in the DFW area. The role focuses on delivering measurable ROI, strengthening customer relationships, and guiding adoption of TraXtion's automotive technology platform.

You will manage a regional book of business, conduct structured touchpoints, and identify add-on opportunities in collaboration with the RSM.

Qualifications

• Proven ability to manage a regional book of business.
• Experience in automotive retail or SaaS support required.
• Proficient in CRM systems, preferably HubSpot.

Responsibilities

• Manage a regional book of business.
• Maintain retention rate and conduct structured touchpoints and QBRs.
• Perform post-install trainings, performance audits and adoption reviews.
• Identify add-on opportunities and collaborate with RSM on upgrades; drive renewals and ROI reviews.
• Document all interactions in CRM and build customer advocacy.

Skills

Client relationship management

Automotive SaaS experience

HubSpot CRM

Data-driven mindset

Presentation skills

Travel 25%

Tools

HubSpot CRM

Job description

TraXtion is seeking a Customer Success Manager to drive retention, engagement, and expansion within a regional portfolio in the DFW area. The role focuses on delivering measurable ROI, strengthening customer relationships, and guiding adoption of TraXtion's automotive technology platform.

You will manage a regional book of business, conduct structured touchpoints, and identify add-on opportunities in collaboration with the RSM.