Client Success Manager (CSM)

TraXtion; Irving (TX); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Supportive team culture

Paid time off and holidays

Flexible scheduling options

Access to tools and programs

Inclusive workplace

Job summary

TraXtion is seeking a Customer Success Manager to drive retention, engagement, and expansion within a regional portfolio in the DFW area. The role focuses on delivering measurable ROI, strengthening customer relationships, and guiding adoption of TraXtion's automotive technology platform.

You will manage a regional book of business, conduct structured touchpoints, and identify add-on opportunities in collaboration with the RSM.

Qualifications

• Proven ability to manage a regional book of business.
• Experience in automotive retail or SaaS support required.
• Proficient in CRM systems, preferably HubSpot.

Responsibilities

• Manage a regional book of business.
• Maintain retention rate and conduct structured touchpoints and QBRs.
• Perform post-install trainings, performance audits and adoption reviews.
• Identify add-on opportunities and collaborate with RSM on upgrades; drive renewals and ROI reviews.
• Document all interactions in CRM and build customer advocacy.

Skills

Client relationship management

Automotive SaaS experience

HubSpot CRM

Data-driven mindset

Presentation skills

Travel 25%

Tools

HubSpot CRM

Job description

LOOKING FOR CANDIDATES PREFERABLY IN THE DFW AREA

About TraXtion

At TraXtion, we are building a team driven by innovation, accountability, and measurable results. Our culture values collaboration, respect, and continuous improvement, empowering employees to take ownership of their work and contribute to meaningful outcomes.

We believe great ideas come from diverse perspectives and strong teamwork. Across every level of the organization, we encourage creative problem solving and a mindset focused on growth and improvement.

TraXtion fosters an environment where employees can develop professionally, challenge themselves, and make a real impact on the future of automotive technology.

Join us as we continue to grow, innovate, and drive the industry forward.

Job Summary

The Client Success Manager (CSM) is responsible for retention, engagement, and expansion within a regional pod. The CSM ensures customers achieve measurable ROI, drives retention, and identifies add‑on growth opportunities. This role acts as the relationship owner post‑sale and collaborates closely with the RSM and DSS to maximize pod revenue and customer advocacy.

Account Retention & Engagement

• Manage a regional book of business
• Maintain company agreed retention rate
• Conduct structured Touchpoints and QBRs
• Perform post‑install trainings, performance audits and adoption reviews
• Ensure timely follow‑up on support tickets

Revenue Expansion

• Identify add‑on opportunities and collaborate with RSM on upgrades
• Drive referral generation from current customers
• Manage renewals
• Deliver ROI-driven account reviews

Customer Advocacy

• Cultivate “raving fans” to strengthen retention
• Develop strong dealer relationships
• Educate customers on best practices and product utilization
• Document all interactions in CRM

What You Bring

Required

• Strong client relationship management skills
• Experience in automotive retail or SaaS support
• CRM proficiency (HubSpot preferred)
• Data‑driven mindset
• Strong presentation skills
• Up to 25% of travel

Preferred

• 2 to 5 years’ experience of automotive dealership operations knowledge
• Experience managing a high‑volume book of business

What We Offer

• Competitive pay, performance incentives, and growth opportunities
• A comprehensive benefits package for your health, finances, and work‑life balance
• Supportive team culture with regular recognition and development
• Paid time off, holidays, and flexible scheduling options (where applicable)
• Access to tools, resources, and programs that support your success—personally and professionally
• An inclusive workplace where your voice and perspective matter

Apply Today! If you’re ready to be part of a dynamic, hands‑on team that values precision, teamwork, and continuous improvement, we’d love to hear from you!