Regional Client Onboarding & Operations Leader

Western Alliance Bank; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Western Alliance Bank is seeking an AAB Client Onboarding Manager in Chandler, AZ to lead a regional banking operations team and ensure accurate, timely onboarding of HOA customers and related services. The role emphasizes process improvement, stakeholder collaboration, and staff development.

Responsibilities include guiding daily operations, implementing controls, and partnering with Operations and Sales to grow key relationships while maintaining risk controls and customer service excellence.

Qualifications

• Minimum 7+ years in treasury management services or bank operations.
• Leadership experience required.
• Strong knowledge of banking operations and compliance obligations.

Responsibilities

• Oversee regional banking operations teams and ensure accurate onboarding of HOA and community management clients.
• Set goals, monitor performance, and develop staff to support business needs.
• Collaborate with Operations, Sales, and Risk to maintain controls and customer service excellence.
• Coordinate onboarding and post-implementation support for software transitions.
• Lead change initiatives and maintain strong stakeholder relationships to drive growth.

Skills

Leadership

Banking operations

Regulatory knowledge

Communication skills

Travel

Education

High school diploma

Bachelor's degree preferred

Job description

Western Alliance Bank is seeking an AAB Client Onboarding Manager in Chandler, AZ to lead a regional banking operations team and ensure accurate, timely onboarding of HOA customers and related services. The role emphasizes process improvement, stakeholder collaboration, and staff development.

Responsibilities include guiding daily operations, implementing controls, and partnering with Operations and Sales to grow key relationships while maintaining risk controls and customer service excellence.